Key Account Delivery Manager

Join to apply for the Key Account Delivery Manager role at Datawords Group Come and join a growing and dynamic group of Digital Communication Agencies located in Makati & Cebu. THE PROJECT Join an ambitious fast‑growing project for one of our largest FMCG clients, where we manage the localization of European campaigns across TV, Digital, and Social Media (10,000–15,000 assets annually). From briefing to compliant and timely delivery, we coordinate with external stakeholders and drive post‑production with a team of 40+ specialists. Job Responsibilities Overall responsibility for the successful delivery of all output, ensuring the best quality production at every stage. Act as the main escalation point for Production and Project Management teams. Partner with senior management to keep teams engaged, motivated, and high‑performing. Review project workflows and processes, identifying opportunities for improvement. Drive and support adoption of new ways of working, transcribing the Account Direction vision into reality. Lead hindsight sessions to foster learning and continuous improvement. Internal – Cross‑Regional Build strong, trust‑based relationships with key stakeholders in the Account Direction team. Oversee Production and Project Management activities, reporting insights to the Account Direction team. Proactively recommend workflow enhancements. Define, propose, and track key KPIs. Contribute to business growth by advising on scalable structures for other clients. Scout new technologies (including AI solutions) that could benefit the organization and workflows. External Develop client‑facing reporting decks with clarity and impact. Confidently present updates and insights in client meetings. REQUIREMENTS Experience with creative adaptation and localization, preferably within an agency. A hands‑on mindset, strong analytics and problem‑solving skills. A genuinely curious mind, always keen to explore new solutions and tech options. Skilled in stakeholder management across global, multicultural environments. Proven ability to perform in fast‑paced, complex settings with precision. People management and leadership experience, ideally within an agency. Highly organized, detail‑oriented, resilient under pressure. Excellent written and spoken English; strong communication skills. Proficient in Google Suite and JIRA. 2:30pm – 11:30pm PHT Monday to Friday. Hybrid setup. WORKING AT DATAWORDS PHILIPPINES Hybrid setup with hybrid allowance. Shift incentive. Health Insurance Policy with Dental, Optical and ComPsych coverage. Learning opportunities, access to LinkedIn Learning courses. Local and International training/business trip opportunities. Vacation leave, Sick Leave, Off‑er Leave, Marriage Leave, Birthday Leave. Virtual and On‑site Health and Wellness Programs. Inclusive, fun and unique Datawords culture where everyone matters. WHO WE ARE Datawords Group – We connect brands to the world. We believe every culture and context deserves unique attention. Behind each individual lies a story to be told, a connection to be built. We bring together human intelligence and artificial intelligence to create, deploy and manage an infinite variety of content that resonates across more than 160 cultures. We are a community of over 1,200 team members across more than 25 countries, valuing diverse talents and fostering inclusion, innovation and operational excellence. Our motto, “Everyone matters”, shapes our culture at every step. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Project Management and Marketing #J-18808-Ljbffr