AVP, Client Relationship Manager

2 weeks ago

Taguig, Philippines Mercer Full time

Mercer Taguig, National Capital Region, Philippines We are seeking a talented individual to join our Client Relationship Management team at Mercer Marsh Benefits. This hybrid role is based in the Philippines and requires working at least three days a week in the office. Responsibilities Administer, mentor, and oversee performance management for senior support level employees and junior professional employees. Coordinate the workload of team members and ensure the team is appropriately staffed to meet client needs. Strengthen effective long-term relationships with key client decision-makers and monitor changes within client organizations. Take a proactive approach to account management and service delivery, ensuring client needs are identified and met in line with agreed service standards. Recognize and capitalize on revenue generation and growth opportunities by developing additional business from existing portfolios and other sources. Implement successful account retention and defense strategies to ensure business is retained. Qualifications Proven experience in client relationship management or a similar role. Strong leadership skills with the ability to mentor and manage a team effectively. Excellent communication and interpersonal skills to build and maintain client relationships. Stand Out Experience in the insurance or benefits industry. Ability to navigate complex claim-related matters and assist in negotiations. A proactive mindset with a focus on business development and client satisfaction. Benefits Professional development opportunities, interesting work, and supportive leaders. Vibrant and inclusive culture with talented colleagues to create new solutions and make an impact for clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. #J-18808-Ljbffr

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