Client Relationship Manager

Overview Mercer Taguig, National Capital Region, Philippines We are seeking a talented individual to join our Broking Team in the Philippines. This is a hybrid role that requires working at least three days a week in the office. In this role, you are responsible for a mix of account management and broking, providing quality advice and service to clients on their insurance products and risk exposure, partnering with the sales team to grow the business, and participating in all stages of solution delivery. As an entry-level individual contributor, an Account Management/Broking Analyst I is ready to apply the knowledge acquired via advanced education and to start to develop professional skills with the help of a manager and more experienced team members. Responsibilities Helps prepare business plans and goals. Maintains long term relationships with key client decision makers and monitors changes within client organizations to preserve and protect the Companys relationship with the client. Supports all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards. Identifies revenue generation, growth and other opportunities by developing additional business from existing portfolio and other sources. Identifies successful account retention and defense strategies to ensure business is retained. Maintains awareness of moderately complicated claim-related matters and assists claims personnel in negotiating equitable claim settlements on behalf of clients. Maintains meaningful working relationships with insurers through regular contact and liaison to better serve clients. Develops thorough understanding of all major classes of insurance offered to clients and stays abreast of new technical and product developments to better advise colleagues and clients. What you need to have Proven experience in client relationship management or account management within the insurance industry. Strong understanding of major classes of insurance and the ability to stay updated on technical and product developments. Excellent communication and interpersonal skills to build meaningful relationships with clients and insurers. What makes you stand out Experience in developing business strategies and implementing growth initiatives. Familiarity with complex claim-related matters and negotiation skills. Ability to work collaboratively in a team-oriented environment while managing multiple client accounts. Why join our team We help you be your best through professional development opportunities, interesting work, and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. R_ #J-18808-Ljbffr