Customer Success Manager

5 days ago


Mabalacat, Philippines Knack RCM Full time

Urgently Client Success Manager for Clark, Pampanga / Lipa, Batangas Key Responsibilities Client Oversight & Reporting: Daily/weekly reporting across all clients Escalation management and resolution Client communication and support Process Improvement: Identify and address process inefficiencies Review/update SOPs Analyze reporting to reduce denials and improve outcomes Smartsheet Management: Initial review and updates for Intake and AR Smartsheets Smartsheet Management: Long-term maintenance and updates Bot Integration & Oversight: Learn current Bot functionality Bot Integration & Oversight: Assist with Bot issue tracking and resolution Quality Assurance & Performance Tracking: Pre-QA results and tracking for confirmation team Quality Assurance & Performance Tracking: Time entry review Quality Assurance & Performance Tracking: User production and bill period denial analysis Client Engagement: Join client calls to provide feedback and insights Others Six Sigma certification is an advantage Experience in Healthcare Account With Durable Medical Equipment (DME) experience is an advantage Willing to work onsite in Clark Freeport Zone, Pampanga Seniority level Entry level Employment type Full-time Industries Hospitals and Health Care #J-18808-Ljbffr



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