Senior Customer Success Trainer

5 days ago

Mabalacat, Philippines TalentPop App Full time

2 days ago Be among the first 25 applicants Overview TalentPop is looking for a Senior Customer Success Trainer to champion our agents' professional development and ensure they deliver world-class support for our eCommerce clients. If you have a passion for building talent, a proven track record in a BPO environment, and deep expertise in customer service platforms, you will be the key to our team's success. This role focuses on enabling careers and owning the learning journey for new and existing team members, ensuring they are prepared to succeed as Brand Concierges for top eCommerce brands. Responsibilities Design & Deliver: Create, update, and facilitate high-impact virtual training programs (via Zoom) for new hires on core customer service skills, company policies, and platform proficiency. eCommerce Platform Expertise: Serve as the master instructor for key CX and eCommerce platforms, including Gorgias, Zendesk, Re:Amaze, Freshdesk, and Shopify. Curriculum Development: Design engaging, scalable training content, assessments, and learning materials using tools like Trainual, Loom, and Canva. Performance Coaching: Evaluate trainee performance, provide constructive feedback, and mentor new team members through onboarding. Strategic Onboarding: Lead and manage the New Team Member Onboarding Week to ensure a smooth and effective start for every new hire. Qualifications Industry Background: 3–5 years of experience in the BPO/Outsourcing space, specifically within Customer Service. Training Expertise: 1–2 years of dedicated experience as a Customer Service Trainer or Learning Specialist. Tech Stack Proficiency: Hands-on knowledge of eCommerce platforms and tools such as Gorgias, Shopify, Zendesk, Re:Amaze, and Freshdesk. Operational Knowledge: Familiarity with eCommerce operations, as well as CRM and project management tools like HubSpot and Monday.com. Bonus Experience: Previous experience as a Virtual Assistant is preferred, with proficiency in Canva, Trainual, and Loom. Benefits At TalentPop , we do more than build teams—we build careers. We offer full-time remote work (US PST hours) and competitive benefits designed to reward high performance: Growth: A positive, collaborative environment where your ideas directly shape our training strategy. Rewards: Performance and recognition bonuses for top achievers, plus a year-end bonus. Wellness: Health and dental insurance or a monthly health stipend, plus paid time off to rest and recharge. Inspire. Empower. Lead the way in learning. Join TalentPop today Job Details Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting Sign in to set job alerts for “Customer Trainer” roles. Location notes: Angeles, Central Luzon, Philippines; Mabalacat, Guagua, Clark Freeport and Special Economic Zone, and nearby areas in Central Luzon, Philippines. #J-18808-Ljbffr

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