Senior Customer Success Trainer
4 weeks ago
2 days ago Be among the first 25 applicants Overview TalentPop is looking for a Senior Customer Success Trainer to champion our agents' professional development and ensure they deliver world-class support for our eCommerce clients. If you have a passion for building talent, a proven track record in a BPO environment, and deep expertise in customer service platforms, you will be the key to our team's success. This role focuses on enabling careers and owning the learning journey for new and existing team members, ensuring they are prepared to succeed as Brand Concierges for top eCommerce brands. Responsibilities Design & Deliver: Create, update, and facilitate high-impact virtual training programs (via Zoom) for new hires on core customer service skills, company policies, and platform proficiency. eCommerce Platform Expertise: Serve as the master instructor for key CX and eCommerce platforms, including Gorgias, Zendesk, Re:Amaze, Freshdesk, and Shopify. Curriculum Development: Design engaging, scalable training content, assessments, and learning materials using tools like Trainual, Loom, and Canva. Performance Coaching: Evaluate trainee performance, provide constructive feedback, and mentor new team members through onboarding. Strategic Onboarding: Lead and manage the New Team Member Onboarding Week to ensure a smooth and effective start for every new hire. Qualifications Industry Background: 3–5 years of experience in the BPO/Outsourcing space, specifically within Customer Service. Training Expertise: 1–2 years of dedicated experience as a Customer Service Trainer or Learning Specialist. Tech Stack Proficiency: Hands-on knowledge of eCommerce platforms and tools such as Gorgias, Shopify, Zendesk, Re:Amaze, and Freshdesk. Operational Knowledge: Familiarity with eCommerce operations, as well as CRM and project management tools like HubSpot and Monday.com. Bonus Experience: Previous experience as a Virtual Assistant is preferred, with proficiency in Canva, Trainual, and Loom. Benefits At TalentPop , we do more than build teams—we build careers. We offer full-time remote work (US PST hours) and competitive benefits designed to reward high performance: Growth: A positive, collaborative environment where your ideas directly shape our training strategy. Rewards: Performance and recognition bonuses for top achievers, plus a year-end bonus. Wellness: Health and dental insurance or a monthly health stipend, plus paid time off to rest and recharge. Inspire. Empower. Lead the way in learning. Join TalentPop today Job Details Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting Sign in to set job alerts for “Customer Trainer” roles. Location notes: Angeles, Central Luzon, Philippines; Mabalacat, Guagua, Clark Freeport and Special Economic Zone, and nearby areas in Central Luzon, Philippines. #J-18808-Ljbffr
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Customer Success Specialist
2 days ago
Mabalacat, Philippines Allocator One Full timeCustomer Success Specialist – Remote (Philippines) Infra One is the fund‑ops and technology arm of Allocator One Group, the global investing platform redefining how institutional capital reaches private markets. We provide the regulatory, administrative and technology infrastructure that enables emerging venture capital and private equity funds to scale...
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Customer Success Manager
4 weeks ago
Mabalacat, Philippines Knack RCM Full timeUrgently Client Success Manager for Clark, Pampanga / Lipa, Batangas Key Responsibilities Client Oversight & Reporting: Daily/weekly reporting across all clients Escalation management and resolution Client communication and support Process Improvement: Identify and address process inefficiencies Review/update SOPs Analyze reporting to reduce denials and...
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Senior Customer Service Consultant
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Mabalacat, Philippines Emerson Coaching Full timeSenior Customer Service Consultant (Work from Home) We have a 21-year track record helping high school students achieve better results by showing them an easier way to study. School tells students what to study, but doesn't show them how to study. We provide students with proven strategies for VCE success. 63% of our students have achieved an ATAR above 90....
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Customer Success Operations Lead
4 weeks ago
Mabalacat, Philippines Magic Full timeOverview Customer Success Operations Lead - Full Time, Remote Join to apply for the Customer Success Operations Lead - Full Time, Remote role at Magic . Department: Talent Team Location: Philippines Compensation: ₱55,000 - ₱60,000 / month About Magic Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from...
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Mabalacat, Philippines Aprio Full timeWork with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are...
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Mabalacat, Philippines Aprio Full timeWork with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are...
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Customer Care Representative
2 weeks ago
Mabalacat, Central Luzon, Philippines EMAPTA Full time ₱22,500 per yearWhere Career Growth Meets Life BalanceFrom browsing carts to unboxing moments, retail thrives on memorable experiences-and so can your career. This role puts you at the frontlines of e-commerce, turning every inquiry into a satisfied smile. Join a fast-growing industry that keeps the world shopping, while keeping your own balance in check beyond the checkout...
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Customer Success Specialist
2 weeks ago
Mabalacat, Philippines Frontier Full timeFrontier is a subsidiary of Fresh Prints . Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast‑growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that —...
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Customer Success Manager
4 days ago
Mabalacat, Central Luzon, Philippines Knack RCM Full time ₱900,000 - ₱1,200,000 per yearKey Responsibilities:Client Oversight & Reporting:Daily/weekly reporting across all clientsEscalation management and resolutionClient communication and supportProcess Improvement:Identify and address process inefficienciesReview/update SOPsAnalyze reporting to reduce denials and improve outcomesSmartsheet Management:Initial review and updates for Intake and...
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Mabalacat, Philippines Ideagen Plc Full timeAbout Us Location - Clark Freeport Zone, Pampanga, Philippines Department - Customer Function - Customer Success Working Pattern - Hybrid Benefits -Benefits at Ideagen DEI -DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! The Portfolio and Digital Success Leader...
