Digital Marketing Admin Assistant

Position Overview The Digital Marketing Admin Assistant provides administrative, technical, and creative support for a mental health organisation. This role manages client communications, CRM data, invoicing, and digital content, while assisting with marketing activities, app management, and process documentation. This is a remote position. Philippine-based Filipino applicants. Key Responsibilities Client & Stakeholder Support Act as the first point of contact via phone, email, chat, social media, video calls, and app channels. Explain and promote mental health programs to potential clients. Manage bookings, cancellations, and reschedules through Cliniko CRM. Provide pre‑appointment assistance and ensure client information is accurate and up to date. Administration & Finance Maintain client data in Cliniko, Keap, and internal systems. Process invoices, payments, refunds, and account adjustments using Xero and Stripe. Coordinate with NDIS, the Department of Communities, and other third‑party providers. Generate and submit reports for management and relevant agencies. Digital Marketing & Content Create and update communication templates across CRM, email, and SMS platforms. Design marketing and visual content using Canva. Manage app subscriptions, user access, and upload digital content such as audio, artwork, and thumbnails. Support social media, website live chat, and other digital engagement activities. Maintain shared drives (Dropbox, OneDrive) for document and media management. Technical & App Support Provide user support for the mental health app via phone, chat, or video. Test app functionality, identify issues, and coordinate with developers for resolution. Record and create instructional and training videos using Loom. Process Development Maintain and update procedures, manuals, and templates for the Concierge Support Officer role. Support the onboarding and training of new team members. Manage user accounts, settings, and subscriptions across platforms (Microsoft 365, Zoom, Google Meet, etc.). Qualifications & Skills Experience in administration, digital marketing, or client support. Portfolio showcasing examples of digital content, communication templates, or marketing materials is required. Proficiency in Microsoft 365, Cliniko, Keap CRM, Xero, Stripe, Canva, and cloud storage tools. Strong written and verbal communication skills. Excellent attention to detail and organisational skills. Comfortable with technology and quick to learn new systems. Ability to work independently and handle confidential information responsibly. Desirable Experience supporting digital health, wellness, or service‑based platforms. Familiarity with NDIS or community service processes. Background in marketing coordination or digital communications. Work Environment & Expectations While this is a work‑from‑home position, it is important to note that this is a full‑time role—not a freelance or flexible‑hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment. Discipline and commitment to set working hours (strict shift times, not flexible). Use of time‑tracking software during work hours. Active participation in team and client calls with your camera ON. Consistent availability and responsiveness throughout your shift. Treating this as a long‑term, full‑time job—not a side gig or freelance task. Payroll is processed bi‑monthly. Benefits Monthly Salary: Php35,000. Salary will be paid on a bi‑monthly basis on the 15th and 30th or 31st of each month. You will be paid extra for overtime and Philippines public holidays. Probation: 6 months, and after Probation. 10 days annual leave credits. 5 days of sick leave. HMO offered after 6‑month probation. 13th Month Pay after 30 days. Annual Salary Review. Laptop provided after 30 days. Permanent work‑from‑home role. You will have to use your own internet. SHIFT TIMES: 8:30 AM to 5:30 PM Philippine time, Monday to Friday. #J-18808-Ljbffr