Licensing Operations Specialist | Microsoft

3 weeks ago

Philippines Booth Full time

Licensing Operations Specialist | Microsoft

Job Summary:

Providing an exceptional customer experience is at the core of everything you do. The Microsoft Licensing Specialist will provide full end-to-end sales and operational support, including quoting, contract creation, order creation, and management. You will also engage with Microsoft, Sales, and client customers to create a seamless experience.

Job Responsibilities:

  • Highly responsive. Ensure quotes, licensing contracts and orders are completed accurately and in line with established SLA’s
  • Provide proactive communication to stakeholders on the status of contracts, quotes and orders
  • Ensure customer compliance of contractual and licensing obligations
  • Creation, submission, and confirmation of contracts and orders , including the invoicing of Microsoft orders
  • Provide timely resolution of purchase order pricing, quoting or contract discrepancies
  • Responsible for effectively identifying and resolving licensing issues including educating internal team members and client customers as necessary
  • Foster an environment of continuous improvement.
  • Actively identify workflow issues that impact our ability to support our customers properly
  • Maintain high customer satisfaction scores (NSAT & CSAT) Remain current with any Microsoft Licensing or process changes, both internally and externally

Requirements:

  • Completed post-secondary education preferred
  • Minimum of 2 years business experience in IT related industry
  • Working knowledge of SFDC and SAP would be an asset
  • Proficient in MS Office tools – Outlook, Excel, PowerPoint, Word, TEAMS
  • High level of commitment to exceptional customer service
  • Able to problem solve and take ownership of issues and drive to resolution
  • Works well under pressure and can re-prioritize as needed
  • High level of attention to detail
  • Microsoft Licensing knowledge is an asset
  • Must be amenable to work on Eastern Time Zone hours and adapt to shifting or flexible work schedules as business needs require.

WHAT WE OFFER:

  • Great Place to Work-Certified Company
  • Holistic employee experience
  • Work-from-home and hybrid work setup
  • Rewards and incentives
  • Paid referral program
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