Licensing Operations Specialist | Microsoft
3 weeks ago
Licensing Operations Specialist | Microsoft
Job Summary:
Providing an exceptional customer experience is at the core of everything you do. The Microsoft Licensing Specialist will provide full end-to-end sales and operational support, including quoting, contract creation, order creation, and management. You will also engage with Microsoft, Sales, and client customers to create a seamless experience.
Job Responsibilities:
- Highly responsive. Ensure quotes, licensing contracts and orders are completed accurately and in line with established SLA’s
- Provide proactive communication to stakeholders on the status of contracts, quotes and orders
- Ensure customer compliance of contractual and licensing obligations
- Creation, submission, and confirmation of contracts and orders , including the invoicing of Microsoft orders
- Provide timely resolution of purchase order pricing, quoting or contract discrepancies
- Responsible for effectively identifying and resolving licensing issues including educating internal team members and client customers as necessary
- Foster an environment of continuous improvement.
- Actively identify workflow issues that impact our ability to support our customers properly
- Maintain high customer satisfaction scores (NSAT & CSAT) Remain current with any Microsoft Licensing or process changes, both internally and externally
Requirements:
- Completed post-secondary education preferred
- Minimum of 2 years business experience in IT related industry
- Working knowledge of SFDC and SAP would be an asset
- Proficient in MS Office tools – Outlook, Excel, PowerPoint, Word, TEAMS
- High level of commitment to exceptional customer service
- Able to problem solve and take ownership of issues and drive to resolution
- Works well under pressure and can re-prioritize as needed
- High level of attention to detail
- Microsoft Licensing knowledge is an asset
- Must be amenable to work on Eastern Time Zone hours and adapt to shifting or flexible work schedules as business needs require.
WHAT WE OFFER:
- Great Place to Work-Certified Company
- Holistic employee experience
- Work-from-home and hybrid work setup
- Rewards and incentives
- Paid referral program
-
Licensing Specialist
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeCloud & Licensing Specialist Location: Hybrid opportunity (work once a week in the office). Office: 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605 Role overview: Cloud & Licensing Specialist at Insight, a Fortune 500 Solutions Integrator. Support product operations by managing software setup...
-
License Compliance Specialist
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeOverview License Compliance Specialist — Location: Hybrid - Philippines We are looking for Compliance sales specialists to join the Bentley Systems License Compliance team. The team’s goal is to monetize usage in situations where: 1) there is no contractual relationship between Bentley and the software pirate, and 2) there is a contractual relationship...
-
QA Specialist- Licensed Chemist
1 week ago
, Laguna, Philippines The Pacific Meat Company Incorporated Full timeAbout the role About the role This full-time QA Specialist - Licensed Chemist role at The Pacific Meat Company Incorporated' in Binan City Laguna is an exciting opportunity to join a leading organisation in the Manufacturing Industry. As a key member of the Quality Assurance, you will play a vital part in ensuring the highest standards of product quality and...
-
IT Operations Specialist
5 days ago
Philippines Peak Support Full time ₱600,000 - ₱1,200,000 per year:We are seeking an experienced IT Operations Specialist to join our team and provide technical assistance and support to end users within our organization. The primary focus of this role will be managing basic to intermediate tasks in the Microsoft 365 Admin Center and Azure AD, while also providing general hardware and software support to ensure smooth...
-
ERP Application Specialist
4 weeks ago
, Metro Manila, Philippines blaseek Full timeERP Application Specialist (Microsoft Dynamics AX) We are looking for an ERP Application Specialist to provide first-level support for ERP systems. The role involves managing and resolving tickets through FreshService, performing initial troubleshooting, escalating complex issues when necessary, and monitoring system performance. You will also help...
-
Operational Compliance Specialist
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeRegulatory Compliance Officer – Manila Company: Aljeron Medical Enterprises, Inc. (AMEI). Location: Metro Manila, Philippines. Job Type: Full-time, Permanent on-site. Qualifications: Bachelor of Science in Pharmacy, Chemistry, or equivalent. Must have a valid PRC license. At least 1 year of work experience in regulatory industry, preferably in Medical...
-
Licensing Specialist
2 weeks ago
, Metro Manila, Philippines SupportNinja Full timeWork Setup: Hybrid at The Sanctum, SM - North EDSA, QC (Once a month onsite) Start Date: ASAP Schedule: 9:00PM-6:00AM (Manila) M-F Equipment: Company Provided Responsibilities Perform simple to moderately complex configuration of Salesforce records to ensure customers have access to licenses according to their subscription Update account settings on...
-
OPERATIONS SPECIALIST
2 weeks ago
, Metro Manila, Philippines Cable Box Office Shows & Systems Corporation Full timeJOB SUMMARY Operations Specialist will assist the President in overseeing the day-to-day operational and administrative functions of multiple companies and businesses. The role ensures smooth coordination among departments, compliance with company policies, and timely completion of operational requirements such as business permits, documentation, and...
-
OPERATIONS SPECIALIST
2 weeks ago
, Metro Manila, Philippines Go Asia Entertainment Full timeJOB SUMMARY Operations Specialist will assist the President in overseeing the day-to-day operational and administrative functions of multiple companies and businesses. The role ensures smooth coordination among departments, compliance with company policies, and timely completion of operational requirements such as business permits, documentation, and...
-
Operations and Process Specialist
2 weeks ago
, , Philippines Toku Full timeJoin to apply for the Operations and Process Specialist role at Toku . About Toku Toku is the leading provider of compliance infrastructure for crypto companies, enabling them to pay employees in tokens and stablecoins while staying compliant with state, federal, and international tax laws. Our growing client list includes 30% of the crypto companies listed...