Licensing Specialist

4 weeks ago

Metro Manila Philippines SupportNinja Full time

Work Setup: Hybrid at The Sanctum, SM - North EDSA, QC (Once a month onsite) Start Date: ASAP Schedule: 9:00PM-6:00AM (Manila) M-F Equipment: Company Provided Responsibilities Perform simple to moderately complex configuration of Salesforce records to ensure customers have access to licenses according to their subscription Update account settings on platforms aside from Salesforce to supplement standard provisioning processes Work closely with Sales & Customer Success teams to answer questions and help with subscription management issues Apply critical thinking to identify internal errors and troubleshoot customer licensing issues Monitor the onboarding email inbox and respond with appropriate escalation and urgency to the team Manage Provisioning Case and Support Request Queues Submit tickets to relevant teams for resolution of out-of-scope issues Maintain accurate account information to assist in reporting and process management Required Qualifications A bachelor’s degree in computer science, information technology, or a related field. Alternatively, earned Short-Course/Degree or Vocational Degree 1-2 years minimum experience in a similar role or CSR role in IT or SaaS industry Experience with cloud-based / SaaS solution technical support (Salesforce.com / Office 365 etc.) is an advantage Experience as Salesforce end-user or similar CRM tool Background in renewal management and/or subscription management Expresses ideas in an organized and concise manner; produces clear, grammatically correct documents Solicits and readily accepts constructive feedback Researches and collects data points for effective decision-making; makes recommendations with necessary documentation Supports team decisions to implement changes, suggestions, and solutions Encourages and supports exploration and application of best practices Attention to detail, especially when configuring License records Time-management skills with the ability to handle multiple tasks Ninja Perks and Benefits Full-time employees Competitive compensation Adherence to government-mandated benefits Retirement Savings Program with Company Matching Life Insurance HMO on day 1 Paid time off, birthday leave Bonus and incentive plans Opportunities for skills training and personal and professional development Employee Referral Program Beautiful office space Free lunch provided daily Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja. Are you ready? If you are interested, you can access your instant interview here: #J-18808-Ljbffr

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