WFM MIS/RTA

Work setup: Onsite in BGC, Taguig Shift Schedule: shifting schedules 24x7 Qualifications: • Bachelor's degree graduate, any field. • At least 3 years of WFM - MIS/RTA experience, preferably in BPO/Shared Services. • Must also be exposed to Scheduling, Capacity planning, Forecasting, and Reporting • Intermediate to advanced proficiency in MS...

About the job RTA/WFM (BGC Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Qualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to...

Are you ready to make an impact? We are hiring for aRTA or MIS Analystfor our campaigns in BGC.Key Responsibilities:• Responsible with coordinating with operations, MIS and Real time analysts on a weekly basis on schedule plan from net staffing reports, leave allocations, overtime and off phone time requests.• Responsible for continuous improvement of...

About the job Senior Associate MIS (BGC, Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Qualifications: Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in BPO/Shared Services. Must also...

Qualifications Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using MIS Scheduling tools (PowerBI, VBA, Macros, Excel) Has strong knowledge with MS Office Tools (Excel in particular) Strong initiative and...

Vista Taguig, National Capital Region, Philippines Join to apply for the WFM Real Time Analyst Lead - Manila, Hybrid role at Vista Our Team The Workforce Management (WFM) team at VistaPrint is responsible for real-time management of the center’s service level performance for all contact channels. This includes ensuring that agents remain in adherence to...

Company Overview:Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity, and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...

The Responsibilities:Manage the global seat allocation for agentsConsolidation of data across all programsAnalyzes gathered data and ensures utmost accuracyWorks with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting and seat capacityAssist WFM Planner on new program sizingKnowledge, Skill Set & Qualifications...

HR Recruitment Specialist with a BSBA in Human Resources Development Location: Taguig, National Capital Region, Philippines Qualifications: Bachelor’s degree or 2nd year college undergraduate At least 1–2 years of experience in real-time or workforce management roles, preferably in a BPO or contact center environment. Proficient in Workforce Management...

Position is mainly responsible for the design, build, implementation and support of Interactive Voice Response (IVR) solutions for new and existing clients, while also supporting other telephony related components maintained and supported by the company. Participate with the implementation of new IVR call flows/solutions to meet the needs of client(s) which...