Senior Associate MIS

2 weeks ago

Taguig, Philippines TASQ Staffing Solutions Full time

Qualifications

  • Bachelor's degree graduate, any field.
  • 3 years of MIS/RTA experience, preferably in BPO/Shared Services.
  • Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting
  • Knowledge with using MIS Scheduling tools (PowerBI, VBA, Macros, Excel)
  • Has strong knowledge with MS Office Tools (Excel in particular)
  • Strong initiative and follow-through; Strong organizational skills; Detail-oriented.
  • Flexibility and ability to follow directions; Able to manage multiple tasks effectively; Good analytical and strong decision-making skills; Client-focused.
  • Effective listening, empathy, build rapport, excellent verbal and written communications.
  • Highest standards of ethics and integrity.
  • Amenable to work in shifting schedules.
  • Amenable to work ONSITE (BGC Taguig).
  • Able to start ASAP
  • IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH MIS/RTA, REPORTING VIA EXCEL OR POWERBI, FORECASTING, SCHEDULING, AND CAPACITY PLANNING IF ANY.
Responsibilities
  • Ensure that their business partner's workforce is staffed optimally by creating forecast and staffing models, providing analytical support for business initiatives as well as market conditions and making recommendations supporting business decisions.
  • Provides resource planning oversight to one or more divisional business units; Engages as a trusted advisor, anticipating issues and opportunities.
  • Builds effective working relationships with business partners; Proactively communicating trends or concerns and makes data-supported recommendations.
  • Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing; Determines how changes to the drivers of business activities will ultimately affect staffing needs.
  • Generates volume forecasts for clients inbound contact center and/or processing departments; Maintains and updates forecasting models using both standard and advanced statistical techniques.
  • Continually assesses staffing drivers (volume, handle time, shrinkage, and occupancy) versus plan; Creates awareness within the business as needed and makes recommendations for any necessary action.
Benefits
  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities
  • 15% Night Differential
  • 24 Leaves Annually
#J-18808-Ljbffr

  • BPO Senior Associate MIS

    1 week ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    About the job Senior Associate MIS (BGC, Taguig) | Onsite Benefits:HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Qualifications:Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in BPO/Shared Services....

  • BPO Senior Associate MIS

    3 days ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    About the job Senior Associate MIS (BGC, Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Qualifications: Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in BPO/Shared Services. Must also...

  • Senior Associate MIS

    2 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Qualifications:Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using MIS Scheduling tools (PowerBI, VBA, Macros, Excel) Has strong knowledge with MS Office Tools (Excel in particular) Strong...

  • Data Reporting Associate

    3 days ago

    Taguig, Philippines Eastvantage Full time

    We're Hiring: Data Reporting Associate! About the Role: Eastvantage is looking for a Data Reporting Associate to support our core Data Analytics team in preparing accurate and timely reports across the organization. The role focuses on data management, reporting, and analysis to ensure stakeholders have the insights they need for decision-making. The Data...

  • Data Reporting Associate

    1 day ago

    Taguig, Philippines Eastvantage Full time

    Overview Eastvantage is looking for a Data Reporting Associate to support our core Data Analytics team in preparing accurate and timely reports across the organization. The role focuses on data management, reporting, and analysis to ensure stakeholders have the insights they need for decision‑making. The Data Reporting Associate position is ideal for...

  • Finance Transformation and MIS Senior Specialist

    1 day ago

    Taguig, Philippines FWD Group Management Holdings Limited Full time

    Finance Transformation and MIS Senior Specialist page is loaded## Finance Transformation and MIS Senior Specialistlocations: Philippines - BGC Taguigtime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 31, 2025 (30+ days left to apply)job requisition id: JR- **About FWD Group**FWD Group (1828.HK) is a pan-Asian life and health...

  • Data Reporting Associate

    6 days ago

    Taguig, National Capital Region, Philippines Eastvantage Full time ₱900,000 - ₱1,200,000 per year

    We're Hiring: Data Reporting Associate About The RoleEastvantage is looking for a Data Reporting Associate to support our core Data Analytics team in preparing accurate and timely reports across the organization. The role focuses on data management, reporting, and analysis to ensure stakeholders have the insights they need for decision-making.The Data...

  • Jr Product Manager, ORS and MIS

    3 weeks ago

    Taguig, Philippines B. Braun Group Full time

    Jr Product Manager, ORS and MIS (Surgical) Join to apply for the Jr Product Manager, ORS and MIS (Surgical) role at B. Braun Group . Overview Are you a strategic thinker with a passion for marketing within surgical innovation and market insights ? If so, this opportunity could be for you. Join us at B. Braun, a leader in the medical devices industry,...

  • Treasury Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines Ayala Land Malls, Inc Full time ₱600,000 - ₱1,200,000 per year

    Ayala Malls, it's all about creating an amazing experience. With over 60 commercial centers situated strategically in the Philippines' main cities and burgeoning centers of growth, our malls serve as lifestyle and cultural hubs that seamlessly integrate built and natural environments through contemporary Filipino architecture and design and present a...

  • CSR - Senior Associate

    2 days ago

    Taguig, National Capital Region, Philippines PRO INTEGRATE WORLD IT CONSULTING INC. Full time ₱360,000 - ₱720,000 per year

    CSR - Senior AssociateWork Setup: 100% OnsiteWork Locations: McKinley West, Taguig or SM MOA Complex, PasayWork Schedule: Australian Business HoursAbout the Role:We are looking for a Senior Associate who can handle complex customer concerns with professionalism and efficiency. The ideal candidate is a strong communicator and problem-solver with solid...