Workforce Management Analyst

4 weeks ago


Taguig, Philippines RSD Human Resource Management Consultancy Full time

HR Recruitment Specialist with a BSBA in Human Resources Development Location: Taguig, National Capital Region, Philippines Qualifications: Bachelor’s degree or 2nd year college undergraduate At least 1–2 years of experience in real-time or workforce management roles, preferably in a BPO or contact center environment. Proficient in Workforce Management (WFM) tools such as NICE, IEX, Verint, or Genesys. Seniority Level Entry level Employment Type Full-time Job Function Project Management and Information Technology Industries Human Resources Services #J-18808-Ljbffr


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