Renewal Specialist

2 days ago

Pasig, Philippines Vector Solutions Full time

What You’ll Do Manage 300–350 small business accounts (T4–T5) in COM, AEC, Transportation, and Energy, etc. Own the full sales cycle: renewals, upsells, and new business. Handle high-volume SaaS renewals with speed and accuracy. Build and maintain strong client relationships to ensure retention and satisfaction. Identify growth opportunities based on client needs and business goals. Navigate contract negotiations and close deals efficiently. Track all activity and maintain accurate records in CRM. Monitor account health and proactively address risks or issues. Collaborate with internal teams (Sales, Finance, Support) to ensure smooth operations and accurate billing. Escalate churn risks or cross-sell opportunities when appropriate. Meet or exceed renewal and revenue goals for assigned accounts. Other duties assigned. Requirements What You’ll Need 2-3 years of experience in account management, renewals, or sales (SaaS experience preferred) Bachelor’s degree in Business, Management, or a related field (preferred) Strong interpersonal and communication skills to build and maintain client relationships Proven ability to resolve customer issues quickly and effectively Highly organized and detail-oriented with strong time management and goal-setting skills Comfortable working independently with minimal supervision Adaptable and able to thrive in a fast-paced team environment Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) Experience using Salesforce CRM; ability to learn new software quickly Capable of presenting ideas clearly to leadership and collaborating cross-functionally Interest in learning more about the Commercial sector, specifically COM, AEC, Transportation, and Energy industries Ability to work during business hours from 8:00 am through 5:00 pm Eastern Standard Time, Monday through Friday, and other hours as needed >>> To expedite the process, please submit your application using the following link: What We Value Teamwork - Above all, we’re a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team. Customers First - Our customers’ success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments. Make a Difference - It’s not a job, it’s a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members. Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes. Act Now - We act with urgency. The best time to get something important done is now. We don’t wait and let perfection be the enemy of good. Curiosity - We love a good challenge. We’re scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing. Ownership - We own the outcome and don’t pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own. #J-18808-Ljbffr

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