
Frontline Support Specialist
4 weeks ago
Overview
Join to apply for the Frontline Support Specialist role at Tap Growth ai . We are looking for experienced and enthusiastic Deal Support (OBV) to join our team in the Philippines.
Responsibilities- This role is a specialized function within our global deal support (chat) unit.
- Primarily deals with incoming tickets related to OBV, requiring a comprehensive understanding of deal support and related solutions to assist across various queues during periods with no OBV requests.
- For OBV-specific tickets, review specific values, ensure accuracy of related confirmations in the system, and forward any inaccuracies to the appropriate experts for resolution.
- OBV agents identify patterns that could lead to system automation, contributing to efficiency improvements within the deal support process.
- Can start immediately
- Can work in either a day or mid-shift schedule
- Available for an interview on September 16 and 17 (anytime)
- Open for a contractual role (renewable based on performance; subject to permanent absorption based on performance)
- At least a year of experience in IT Helpdesk, BPO (CSR, TSR), VA
- At least a College level or Vocational is OK
- Employment type: Full-time
- Seniority level: Entry level
- Industry: IT Services and IT Consulting
- Location: Pasig, National Capital Region, Philippines
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