Operations & Partnerships Manager
2 weeks ago
Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health , we’re on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we’d love to meet you
About the Role
As the Operations & Partnerships Manager , you will lead Hive Health’s HMO entity’s provider network strategy, driving acquisition, engagement, and retention of healthcare provider. This role is critical to ensuring Hive Health-HPPI maintains a competitive, high-quality provider network that meets member needs and supports company growth. You will oversee a team managing network expansion, contracting, credentialing, compliance, and provider support, while working cross-functionally with Finance, Product, Growth, and Medical Operations teams to deliver seamless outcomes. This leadership position requires both strategic foresight and hands-on execution. You will represent Hive to external providers and partners while ensuring strong internal alignment across teams.
Responsibilities
Own and execute Hive’s provider network strategy, aligning growth and service goals with business objectives
Build and manage strong, collaborative relationships with hospitals, clinics, and physicians to ensure provider engagement and retention
Lead negotiations and contract management, securing competitive agreements that comply with regulatory and company standards
Supervise and develop the provider relations team, ensuring effective workload management, skills development, and performance tracking
Oversee provider lifecycle processes including network growth, accreditation, credentialing, compliance, and support
Resolve escalated provider concerns related to claims, payments, and operations, coordinating with internal teams to drive solutions
Monitor and report on network KPIs such as geographic coverage, provider satisfaction, utilization, and cost efficiency
Drive continuous improvement in provider experience, operational workflows, and overall network performance
Collaborate cross-functionally with Finance, Product, Growth, and Medical Operations teams to support company-wide objectives
Qualifications
Bachelor’s degree in business, management, healthcare, or a related field
At least 3-5 years of experience in operations, account management, partnerships, business development, or a leadership role in a fast-paced environment
Strong negotiation and relationship management skills, with experience handling contracts or agreements preferred
Proven ability to lead and develop high-performing teams
Comfortable working with data and using systems or tools to track performance and drive improvements
Excellent communication and stakeholder management skills, with the ability to work across teams and with external partners
Join our team as we revolutionalize healthcare in the Philippines—and beyond
Day 1 benefits for full-time employees – because we practice what we preach Enjoy comprehensive healthcare coverage for you and your dependent, and paid time off from the start.
Grow with us – mentorship, career development, and learning opportunities to help you thrive.
Global connections – gain insights and support from top minds at Harvard, Stanford, and beyond.
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