Operations & Partnerships Manager

1 week ago

Pasig Office Hybrid, Philippines Hive Health Full time $60,000 - $120,000 per year

Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we're on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we'd love to meet you

About the Role

As the Operations & Partnerships Manager, you will lead Hive Health's HMO entity's provider network strategy, driving acquisition, engagement, and retention of healthcare provider. This role is critical to ensuring Hive Health-HPPI maintains a competitive, high-quality provider network that meets member needs and supports company growth. You will oversee a team managing network expansion, contracting, credentialing, compliance, and provider support, while working cross-functionally with Finance, Product, Growth, and Medical Operations teams to deliver seamless outcomes. This leadership position requires both strategic foresight and hands-on execution. You will represent Hive to external providers and partners while ensuring strong internal alignment across teams.

Responsibilities

  • Own and execute Hive's provider network strategy, aligning growth and service goals with business objectives

  • Build and manage strong, collaborative relationships with hospitals, clinics, and physicians to ensure provider engagement and retention

  • Lead negotiations and contract management, securing competitive agreements that comply with regulatory and company standards

  • Supervise and develop the provider relations team, ensuring effective workload management, skills development, and performance tracking

  • Oversee provider lifecycle processes including network growth, accreditation, credentialing, compliance, and support

  • Resolve escalated provider concerns related to claims, payments, and operations, coordinating with internal teams to drive solutions

  • Monitor and report on network KPIs such as geographic coverage, provider satisfaction, utilization, and cost efficiency

  • Drive continuous improvement in provider experience, operational workflows, and overall network performance

  • Collaborate cross-functionally with Finance, Product, Growth, and Medical Operations teams to support company-wide objectives

Qualifications

  • Bachelor's degree in business, management, healthcare, or a related field

  • At least 3-5 years of experience in operations, account management, partnerships, business development, or a leadership role in a fast-paced environment

  • Strong negotiation and relationship management skills, with experience handling contracts or agreements preferred

  • Proven ability to lead and develop high-performing teams

  • Comfortable working with data and using systems or tools to track performance and drive improvements

  • Excellent communication and stakeholder management skills, with the ability to work across teams and with external partners

Join our team as we revolutionalize healthcare in the Philippines—and beyond

Day 1 benefits for full-time employees – because we practice what we preach Enjoy comprehensive healthcare coverage for you and your dependent, and paid time off from the start.
Grow with us – mentorship, career development, and learning opportunities to help you thrive.
Global connections – gain insights and support from top minds at Harvard, Stanford, and beyond.

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