Agency Sales Support Specialist

Overview

Agency Sales Support Specialist (UITF) at Sun Life

Primarily responsible for the following:

• help grow the SLIMTC UITF sales by developing the relationship with the SLOCPI agency distribution team and the Certified UITF Sales Personnel (CUSP) financial advisors
• has sales oversight on advisor led sales in UITF and coordinates internally for other trust products referrals
• assisting onboarded clients with their financial and non-financial related transactions and queries in a timely manner
• owner of the overall records management and process manuals for Agency related sales and activities

Major Accountabilities

• Develop relationship with the SLOCPI/SLAMCI agency distribution team to reach the targeted financial advisors to encourage them to take the Certified UITF Sales Personnel (CUSP) exam and sell the SLIMTC UITFs
• Serve as the main point of contact of the CUSP Financial Advisors in SLIMTC
• Monitor UITF sales performance of the agency channel, including fees earned and responsible for delivering necessary reports to management
• Represent SLIMTC in Sun Life PH agency events
• Assists in UITF product roll outs and in CUSP recruitment and training related activities
• Assists in conceptualizing SLIMTC CUSP events, promos and incentive programs (sales campaigns) to support initial and subsequent sales
• Assists the Marketing Team in other activities to achieve overall sales targets

Sales oversight on advisor led UITF sales

• Conducts the sales oversight on Advisor led UITF sales and coordinates internally for other trust product client referrals (30%)
• Ensure complete KYC and documentation for Advisor led UITF sales prior to turn over to SLIMTC Fund Operations
• Conduct sales verification and pre-booking all back of advisor led UITF sales, when necessary
• Reconciles UITF bookings with funding of clients
• Ensures that the end-to-end booking process and documentation involving CUSP UITF sales are followed
• Liaises with SLIMTC Fund Operations to ensure CUSP UITF sales bookings and redemptions are completed within the prescribed TATs
• Coordinate with the proper team for Financial Advisor client referrals for other Trust products
• Liaises with Regulators, external counsels and other internal stakeholders, etc as may be deemed necessary

Client transactions and inquiries

• Assists in the transaction concerns of the clients and respond to their queries in a timely manner
• Serves as the point of contact for direct client inquiries for onboarded accounts
• Ensures the timely delivery of required reports of the client, in addition to the standard SOA
• Monitor the mailboxes related to agency UITF financial and non-financial transactions and ensures that queries and requests are processed and met within the agreed TATs
• Ensures the timely resolution of any queries, requests, complaints received through SLIMTC’s Customer Assistance Mechanism

Records management

• Prepares pertinent reports to Management on relevant information
• Safekeeping of pertinent client files
• Tracking of sales targets and responsible for delivering necessary reports to management
• Monitor UITF sales performance of the agency channel, including fees earned
• Owns the Retail process manuals, including ensuring that these are updated in adherence to BSP regulations, as well as other regulations that may affect the Agency sales channel
• Close coordination with internal support units to meet client requirements
• Adherence to AML, data privacy and internal and external regulators compliance requirements

Job details

Job Category: Sales - Distribution Support

Posting End Date: 30/10/2025

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other

Industries: Financial Services and Insurance

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