Agency Sales Support Specialist

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

• help grow the SLIMTC UITF sales by developing the relationship with the SLOCPI agency distribution team and the Certified UITF Sales Personnel (CUSP) financial advisors
• has sales oversight on advisor led sales in UITF and coordinates internally for other trust products referrals
• assisting onboarded clients with their financial and non-financial related transactions and queries in a timely manner
• owner of the overall records management and process manuals for Agency related sales and activities

Major accountabilities

Help grow and achieve the SLIMTC UITF sales through the following (30%):

• Develop relationship with the SLOCPI/SLAMCI agency distribution team to reach the targeted financial advisors to encourage them to take the Certified UITF Sales Personnel (CUSP) exam and sell the SLIMTC UITFs
• Serve as the main point of contact of the CUSP Financial Advisors in SLIMTC
• Monitor UITF sales performance of the agency channel, including fees earned and responsible for delivering necessary reports to management
• Represent SLIMTC in Sun Life PH agency events
• Assists in UITF product roll outs and in CUSP recruitment and training related activities
• Assists in conceptualizing SLIMTC CUSP events, promos and incentive programs (sales campaigns) to support initial and subsequent sales
• Assists the Marketing Team in other activities to achieve overall sales targets

Conducts the sales oversight on Advisor led UITF sales and coordinates internally for other trust product client referrals (30%)

• Ensure complete KYC and documentation for Advisor led UITF sales prior to turn over to SLIMTC Fund Operations
• Conduct sales verification and pre-booking all back of advisor led UITF sales, when necessary
• Reconciles UITF bookings with funding of clients
• Ensures that the end-to-end booking process and documentation involving CUSP UITF sales are followed
• Liaises with SLIMTC Fund Operations to ensure CUSP UITF sales bookings and redemptions are completed within the prescribed TATs
• Coordinate with the proper team for Financial Advisor client referrals for other Trust products
• Liaises with Regulators, external counsels and other internal stakeholders, etc as may be deemed necessary

Assists in the transaction concerns of the clients and respond to their queries in a timely manner (20%)

• Serves as the point of contact for direct client inquiries for onboarded accounts
• Ensures the timely delivery of required reports of the client, in addition to the standard SOA
• Monitor the mailboxes related to agency UITF financial and non-financial transactions and ensures that queries and requests are processed and met within the agreed TATs
• Ensures the timely resolution of any queries, requests, complaints received through SLIMTC’s Customer Assistance Mechanism

Responsible for the records management for UITF Agency Sales unit (20%)

• Prepares pertinent reports to Management on relevant information
• Safekeeping of pertinent client files
• Tracking of sales targets and responsible for delivering necessary reports to management
• Monitor UITF sales performance of the agency channel, including fees earned
• Owns the Retail process manuals, including ensuring that these are updated in adherence to BSP regulations, as well as other regulations that may affect the Agency sales channel
• Close coordination with internal support units to meet client requirements
• Adherence to AML, data privacy and internal and external regulators compliance requirements

Job Category:

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