Customer Experience Manager

6 hours ago


Philippines TalentLux Full time

About Tobio’s We’re Tobio’s — a team that believes great customer experience is about connection, clarity, and care. We’re growing, and we’re looking for a Customer Support Team Manager to help lead, support, and scale our customer care operations. If you’re someone who loves helping teams do their best work — and you know your way around digital operations — we’d love to meet you. PLEASE WATCH THIS VIDEO EXPLAINING WHO WE ARE AND WHY YOU SHOULD JOIN US: What You’ll Be Doing Oversee daily operations of the Customer Support Team Monitor and optimize performance metrics — response times, quality, and customer satisfaction Train, coach, and support team members to ensure consistent tone, accuracy, and empathy in all communications Handle escalated customer cases when needed, ensuring quick and effective resolution Collaborate with other teams (logistics, product, marketing) to improve workflows and feedback loops Develop and document processes for onboarding, training, and performance reviews Analyze data and trends to identify areas for improvement and proactively address them Nice to have Shopify experience or similar to troubleshoot customer or order‑related issues and guide the team in doing the same Report regularly on team performance, insights, and improvements Contributing to AI training and support automation — helping us train and refine AI tools that improve response accuracy, streamline workflows, and enhance the overall customer experience Who You Are 2–4 years of experience leading or supervising a customer support team Excellent communication and people management skills Proven experience with support tools (Zendesk, Gorgias, Intercom, or similar) A knack for coaching, feedback, and motivation — you bring out the best in others Strong organizational and analytical skills — you can spot trends and act on them Comfort working remotely and managing distributed teams Experience training AI, prompting, building guidelines/guidance, optimizing AI interactions, creating flows Bonus Points If You: Have worked in e-commerce or DTC (direct‑to‑consumer) environments Enjoy optimizing processes or using automation tools to improve efficiency Have experience creating internal documentation or knowledge bases Shopify experience The Practical Bits Full‑time (remote or hybrid) Competitive salary based on experience Opportunity to shape and grow the customer experience function Supportive, collaborative team culture Let’s build a customer experience people actually remember (for all the right reasons). How to Apply: Complete this Google Form: #J-18808-Ljbffr



  • Philippines Conduent Full time ₱900,000 - ₱1,200,000 per year

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience

    1 week ago


    Philippines Globe Telecom Full time ₱1,200,000 - ₱2,400,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionGOMO is looking for a Customer Experience & Operations Lead to design and deliver the next level of GOMO's care and retention strategy. This...

  • IT Manager

    1 week ago


    , Metro Manila, Philippines Compass Experience Labs Full time

    MEET COMPASSWe partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you...

  • Sr. HR Manager

    3 weeks ago


    , , Philippines Compass Experience Labs LLC Full time

    Overview Career Opportunities with Compass Experience Labs A great place to work. Careers At Compass Experience Labs Current job opportunities are posted here as they become available. At Compass, we partner with businesses to determine their needs and provide customized customer care solutions. Our mission as a boutique customer contact center is simple:...

  • Sr. HR Manager

    1 week ago


    , Metro Manila, Philippines Compass Experience Labs Full time

    Overview We have an immediate need for an HR professional to join our growing team. This role will assist in all areas of HR management and development. Compass partners with businesses to determine needs and provide customized customer care solutions. Our mission as a boutique customer contact center is to consistently deliver experiences that enhance...


  • , , Philippines Maersk Full time

    Purpose of the role Responsible for owning/managing the customer experience of his/her customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer. Responsibilities Customer's business acumen and ability to know what factors drives the decision making. Onboard...


  • , , Philippines Insight Global Full time

    Senior Lead Recruiter - International Staffing Hiring in the US, Europe & Philippines ****This is a fixed term contract for 6 months, but will extend after the initial 6 months. During the contract, you will be full time/salaried (given benefits, vacation time, etc.) it's not a freelance or business to business contract. Salary is ₱463,000 annually Shift...

  • Sr. Finance Manager

    4 weeks ago


    , Metro Manila, Philippines Compass Experience Labs Full time

    Overview We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you enjoy...


  • , , Philippines Angkas Full time

    Responsibilities Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution. Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships. Support different Channels such as Telegram, Social Media, In-App, Email, and Chat Provide...


  • , , Philippines Buscojobs Full time

    Customer Experience Agent jobs in Cabuyao Job Description MAJOR RESPONSIBILITES: Achieve daily sales quota and required KPIs. Deliver excellent customer service in adherence to the Guess Selling Culture, well-versed in the mechanics of promotional sales activity and persistent in introducing the promotion to all customers. Provide feedback to store head on...