Customer Experience Executive
5 days ago
Customer Experience Executive – Probe CX Apply for the Customer Experience Executive role at Probe CX. Responsibilities Ensure a safe, healthy, and sustainable workplace for all employees and contractors; report workplace hazards and maintain a positive environment. Contribute to Probe’s commitment to fostering a respectful and inclusive workplace by actively identifying and eliminating harassment in any form. Act ethically with integrity, honesty, and trust, upholding Probe's compliance culture and maintaining the highest standards of business conduct. Complete all required training and professional development opportunities. Comply with Probe’s privacy, data protection, and information security policies; protect Probe and client data, never share passwords or credentials, and be vigilant against suspicious requests. Support the speak‑up culture and report suspected or actual improper conduct in accordance with the Whistleblower Policy. Customer Experience Attend and actively participate in training and development. Develop and maintain a thorough understanding of the service, product, processes, and systems. Participate in monthly performance reviews. Contribute to team meetings to drive continual improvement. Key Performance Indicators Handle every customer contact in line with client and company requirements. Meet key performance indicators and targets (subject to change). Handle contact within the required time frame. Maintain required quality standards. Adhere to schedule to achieve required targets. Meet attendance requirements per contract and company policies. Other KPIs as required. Perform other reasonable duties as required. Core Competencies Adherence to policies and procedures, including compliance obligations. Implementation of functional organisational design and workforce planning. Provision of key function policies and their currency. Implementation of operational excellence in the function/line of business. Ensuring compliance within the function/line of business. Client & Stakeholders Establish and maintain effective working relationships with managers, peers, employees, and key stakeholders. Maintain internal and external collaborative relationships, including with functional and industry associations, managers, peers, and direct reports. Manage effective relationships with key stakeholders, internal and external, including functional and industry associations, vendors, board, and executive team. Key Skills and Capabilities Excellent communication skills – strong verbal and written communication to interact with customers and address their queries. Problem‑solving abilities – think critically and find timely solutions to customer issues. Multitasking – handle multiple inquiries and tasks simultaneously. Attention to detail – accurate data entry and documentation. Patience and empathy – stay calm under pressure. Teamwork and collaboration – frequent collaboration with other departments. Time management – comply with service level agreements and manage high volume queries. Cultural sensitivity – adapt to varied cultural backgrounds. Qualifications and Typical Experience Educational attainment: at least a high school graduate. Desired years of experience: 0–12 months of continuous work experience. Desired industry exposure: BPO or any industry experience. Prior role exposure: BPO customer service representative experience (retail and logistics a plus). Seniority Level Entry level Employment Type Full-time Job Function Business Development and Sales Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr
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Customer Experience Executive
2 days ago
Entec Pampanga Philippines Probe Group Full time ₱250,000 - ₱400,000 per yearMain Activities and Responsibilities: Probe CX Compliance:Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.Actively contribute to Probe's commitment to fostering a respectful and inclusive workplace by taking proactive measures to identify and eliminate...
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Customer Experience Executive
2 days ago
Entec Pampanga Philippines Probe CX Full time ₱250,000 - ₱500,000 per yearAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
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Customer Experience Ambassador
2 weeks ago
, Pampanga, Philippines Globe Telecom Full timeOverview At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. The B2B Analytics and Program Manager works closely with the industry manager to support data-informed decision-making for smooth transitions and...
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Customer Experience Ambassador
2 weeks ago
, Pampanga, Philippines Globe Telecom Full timeOverview At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. The B2B Analytics and Program Manager works closely with the industry manager to support data-informed decision-making for smooth transitions and...
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Customer Experience Executive
1 week ago
Makati City MNL Philippines Probe CX Full time ₱25,000 - ₱60,000 per yearAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
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Customer Experience Executive
2 days ago
Quezon City MNL Philippines Probe CX Full time ₱25,000 - ₱60,000 per yearAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
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Customer Experience Executive
2 days ago
Taguig City MNL Philippines Probe Group Full time ₱150,000 - ₱250,000 per yearJOB SUMMARY:Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.Educational Attainment:At least a Senior High School GraduateDesired Years...
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Customer Experience Executive
2 days ago
Quezon City MNL Philippines Probe CX Full time ₱150,000 - ₱250,000 per yearAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
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Customer Experience Executive
1 week ago
Quezon City MNL Philippines Probe CX Full time ₱25,000 - ₱60,000 per yearAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
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Customer Experience Executive
2 days ago
Makati City MNL Philippines Probe CX Full time ₱250,000 - ₱500,000 per yearAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
