Customer Experience Consultant
6 hours ago
Purpose of the role Responsible for owning/managing the customer experience of his/her customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer. Responsibilities Customer's business acumen and ability to know what factors drives the decision making. Onboard customers and build strong and collaborative relationship with both established and new customers. Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders. Understanding of external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and desires. Ability to align with customer expectations upfront & to be able to respond with suggested solutions. Be fully responsible for customer satisfaction across Maersk product offering (own customers). Lead Digital adoption discussions with customers. Cross-sell & upsell Logistics and Services products to customers. Performance reviews with customer. Responsible for vendor management and shipment order consolidation planning, without physical cargo execution. Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives. Willingness to go the extra mile towards the customers & with focus on providing solutions. In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders. Accountable for Individual customer experience End-to-end shipment order journey Representing Maersk in front of the customers Consulted about Customer processes & procedures Execution of individual customer's plans Business and Product development agenda for Area products Qualifications Relevant work experience of 2-5 years Knowledge and experience of shipping, supply chain or logistics industry Excellent Stakeholder management, interpersonal, and communication-skills Energetic, Well-organized, and Self-Initiated Analytical and problem-solving skills Good Process understanding & digital proficiency Ability to work under pressure keeping quality in focus Strong execution mindset Strong Cost conscious and optimization mindset Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing #J-18808-Ljbffr
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Travel Experience Consultant
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, Albay, Philippines Bicol AUB Travel & Tours Full timeOverview Position: Travel Experience Consultant — Legazpi City Responsibilities Help clients plan and book personalized travel experiences, understanding client preferences and offering tailored recommendations. Arrange travel services such as flights, accommodations, tours, and activities to create a seamless travel experience. Ensure clients have a...
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Travel Experience Consultant
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, Albay, Philippines Cander Visa Consultancy Services Inc. Full timeHiring for travel experience consultant located at Cabangan west Legazpi For helping clients plan and book their travel experiences, ensuring that every aspect of the trip is tailored to meet the client’s specific needs, preferences, and budget. This role blends customer service with travel expertise, providing personalized recommendations and seamless...
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Consultant II
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Customer Experience
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, , Philippines Workato Inc Full timeTechnical Consultant (Integration Consultant) About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in...
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, , Philippines Inersia AE. Consultant, PT Full timeJoin to apply for the Finance Coordinator role at Inersia AE. Consultant, PT Inersia AE. Consultant, PT provided pay range This range is provided by Inersia AE. Consultant, PT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Finni Health, a rapidly growing company (400% growth,...
