Call Center Agent

2 weeks ago

General Santos, Philippines StackPH Full time

Job Description Location: On-site - Mandaue City, Cebu. Employment Type: Full-Time. Work Schedule: Shifting Schedule. Education requirement: High/Senior High School (No Experience Required). Overview Job Title: Customer Service Representatives - virtual Process. Location: Mandaue City Cebu. We are looking for a dependable and tech-savvy Customer Service Representative (CSR) to join our virtual support team. This role involves providing high-quality service through digital channels in a fully remote work environment. You will resolve customer issues, provide information, and ensure customer satisfaction using a standardized virtual service process. Responsibilities Handle incoming customer inquiries via email, live chat, phone, or messaging apps in a remote setting. Follow a structured virtual customer service process to respond, resolve, and document issues. Utilize company platforms such as CRM, ticketing systems, knowledge base, and communication tools to manage cases. Maintain accurate, real-time documentation of all interactions in the system. Escalate unresolved issues to appropriate virtual support levels or departments. Meet remote performance metrics including response time, resolution rate, and CSAT. Attend virtual team meetings, training sessions, and coaching calls as required. Adhere to data privacy, remote work, and customer service policies. Requirements Previous experience in a customer service or virtual support role (preferred). Strong communication skills — written and verbal. Proficiency with virtual tools (e.g., Zendesk, Intercom, Salesforce, Zoom, Slack). High-speed internet and a quiet, distraction-free home workspace. Ability to multitask across platforms and handle a digital workflow independently. Willingness to work flexible hours, including weekends or evenings if needed. Preferred Qualifications At least High School grad or College grad or undergrad. BPO experience is not required. Must be proficient in English. Paid training and development Performance-based incentives Qualifications High school grad or college grad, college undergraduate. BPO experience not required but an advantage. Availability & Schedule Willingness to work flexible shifts, including nights, weekends, and holidays. Rotating schedules or fixed shifts depending on operational needs. #J-18808-Ljbffr

  • Remote Call Center Representative

    5 days ago

    General Santos, Philippines MCI Full time

    Remote Call Center Representative Full-Time | Hourly Pay Types Hourly Position Overview MCI is a fast-growing tech-enabled business services company offering Customer Experience, Business Process Outsourcing, and cloud technology solutions across multiple industries. We operate on-site and remote contact centers powered by advanced technology to enhance...

  • Analytics Developer | Philippines

    2 weeks ago

    General Santos, Philippines Peak Support, LLC Full time

    All Jobs > Analytics Developer | Philippines Are you passionate about transforming data into actionable insights? As a Power BI Developer, you’ll play a pivotal role in our data-driven journey. Your expertise will bridge the gap between raw information and strategic decision-making. Data Visualization and Reporting Create compelling Power BI reports and...

  • Business Development Representative

    3 weeks ago

    General Santos, Philippines CrewBloom Full time

    We seek driven and dynamic business development representatives to lead our outbound sales efforts. In this role, you’ll be instrumental in generating leads, scheduling high-value meetings, and driving conversions. Your primary focus will be engaging Shopify store owners, showcasing how our AI-powered customer service solution can transform their...

  • Global Telephony Engineer

    3 weeks ago

    General Santos, Philippines Tala Full time

    About Tala Tala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by the Fortune Impact 20 list, CNBC’s Disruptor 50 five...

  • Remote Technical Support Representative

    3 days ago

    General Santos, Philippines Marlowe Companies Inc. Full time

    Remote Work-at-Home | Philippines Full-Time | Hourly Overview MCI is seeking skilled and customer-focused Remote Technical Support Representatives to provide technical assistance and troubleshooting for a variety of clients across industries. You will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide...

  • Senior UX Designer

    2 weeks ago

    General Santos, Philippines Penbrothers Full time

    Senior UX Designer About Penbrothers Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes. About the Client Our client is a dynamic AI transformation firm...

  • Customer Service Specialist

    3 weeks ago

    General Santos, Philippines Gr8affinity Full time

    Overview GR8 Global is a firm forged by an affinity of top 100 accounting firms in the United States with the objective of coming together and redefining the workplace while providing additional value to our partners. We believe that there is a huge pool of talent outside of the US. Our mission is to bring together the best talent and match them with...

  • Customer Relationship Management Specialist

    4 weeks ago

    General Santos, Philippines MicroSourcing Full time

    Overview Customer Relationship Management Specialist — CRM Data Specialist at MicroSourcing. Work setup: WFH / Night shift. Responsibilities Primary Responsibilities: Conduct daily reviews and cleaning of all new inbound leads via phone call. Identify and resolve data deficiencies, such as incomplete addresses, missing phone numbers, and inaccurate company...

  • Business Development/Client Development Associate

    3 weeks ago

    General Santos, Philippines MicroSourcing Full time

    Business Development/Client Development Associate Join to apply for the Business Development/Client Development Associate role at MicroSourcing Position: Business Development/Client Development Associate Location: Eastwood Quezon City Work setup & shift: Work from home | Night shift Why join MicroSourcing? Competitive Rewards: Enjoy above-market...

  • SVP, Sales Account Executive

    1 week ago

    General Santos, Philippines Ubiquity Global Services, Inc. Full time

    Overview At Ubiquity, we bring together sharp minds, passionate hearts, and unstoppable drive to create extraordinary outcomes. Explore our open positions and find the role that matches your skills and ambitions. Let’s build your future, together. Role The Senior Vice President, Sales Account Executive is an individual contributor role responsible for...