Customer Relationship Management Specialist
3 weeks ago
Overview Customer Relationship Management Specialist — CRM Data Specialist at MicroSourcing. Work setup: WFH / Night shift. Responsibilities Primary Responsibilities: Conduct daily reviews and cleaning of all new inbound leads via phone call. Identify and resolve data deficiencies, such as incomplete addresses, missing phone numbers, and inaccurate company information. Eliminate duplicate data by running duplicate checks and merging contact and company records. Monitor and clean bounced, non-marketable, and unsubscribed email addresses to improve email deliverability. Remove spam bots, invalid contacts, and competitors from the system. Perform regular maintenance to keep data accurate, searchable, and actionable. Additional Responsibilities: Standardize data formats and fix formatting issues to ensure consistency throughout our Excel contact list and CRM platform. Perform contact imports for our weekly campaigns, and exports for the associated mailing lists. Continuously build the Farm List by sourcing and scrubbing contacts from Google, LinkedIn, Purchased Lists, and other list sources. Track email status health and ensure deliverability metrics are optimized. Train other employees on CRM processes and data cleaning best practices. Work closely with the Marketing Assistant to maintain client information, including services, review appointments, and other key details. Qualifications At least 2 years of prior experience of telemarketing and working in CRMs. Extremely clear communication skills for cleaning the list via phone call. Proven experience in CRM data cleaning, management, or a similar role. Excellent attention to detail with a passion for data accuracy. Proficiency in CRM platforms (e.g. Keap) and data tools (e.g. Excel). Strong organizational skills with the ability to manage multiple tasks effectively. Benefits Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses. A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU: MicroSourcing believes that our company's strength lies in our people's diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We celebrate authentic self-expression and value every individual's contribution to our collective success. For more information, visit #J-18808-Ljbffr
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