Bilingual Recruiting Assistant/Student Application Specialist

1 week ago

Pasig, Philippines Gabtech Global, LLC Full time

Bilingual Recruiting Assistant/Student Application Specialist Rate: PHP 327.28 per hour Job Type: Full-time, WFH/Remote Working Hours: 1st week starting: 8 AM - 4 PM AZ time (Monday - Friday) 12 PM - 8 PM AZ time (Monday - Thursday) 9 AM - 5 PM AZ time (Saturday) Start Date: TBD Basic Function: The Application Specialist supports the Enrollment Department by participating in all functions of student recruitment and the application process. The main goal is to help potential students enroll in one of our signature programs with a mission‑driven focus to improve lives of underserved and underprivileged communities while creating graduation success stories one student at a time. The Key Performance Indicator (KPI) measures the Application Specialist’s efficacy and success by converting lead sources or opportunities to completed and successful enrollment. The Specialist will be measured on a lead conversion rate of 35% per month. Responsibilities Customer Service: Receive all incoming calls on main phone lines, chats on our websites, and emails to our info emails directing the contact to the appropriate staff member or providing assistance ourselves. Student Recruitment: Perform inbound calls, website and email leads to solicit and engage potential students; effectively perform outbound calls to follow up or re‑engagement eligibility; ensure effectively pitch signature programs to potential students; confirm funding for tuition for signature program; attend occasional recruitment events to establish networking opportunities; contact students in Academic Intervention and encourage them to re‑engage with the program. Application Systems: Utilize VOIP to effectively transfer calls to appropriate receivers, ensuring student transfers to newly assigned enrollment specialists is seamless. CRM: Must be able to use Salesforce to track daily tasks, calls, notes, follow‑ups, etc. Contact “Opportunities” in Salesforce (potential students) to provide program information and encourage them to enroll; these “Opportunities” include: W Lists (Withdrawal Lists) from other schools Our own W Lists Info Request Forms on our websites Forms embedded in our digital advertisements Forms completed by partners or internal staff members to connect a potential student with us Lists from events attended by our Development Team Incomplete applications from our websites Incoming contacts from our phone lines, website chat, and email after hours Job Requirements / Qualifications Skills Fluent in Spanish Strong Communication Technologically Savvy Organized Detail Oriented Time Management Integrity Professionalism Process Oriented Education / Training Required: High school diploma Preferred: Bachelor’s degree and/or additional certification(s) or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Experience Must be able to use Salesforce to track daily tasks, calls, notes, follow‑ups, etc. 3 years of experience with sales or marketing. Phone Sales experience is preferred. #J-18808-Ljbffr

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