Fraud Analyst | 30K Sign-On Bonus | TaskUs Ortigas

2 days ago

Pasig, Philippines TaskUs Full time

Overview

Fraud Analyst with 30K Sign-On Bonus | TaskUs Ortigas

Join to apply for the Fraud Analyst role at TaskUs.

As a first line of defense, this agent position supports the client organization in assessing transaction-level risk types that include fraud, money laundering, terrorist financing, and other general payment concerns. Frontline agents triage, evaluate, and escalate system-generated monitoring alerts for the client team, using their experience and qualifications detailed below. The role will handle a blended account, mostly non-voice. Candidates are still expected to take in calls and have excellent communication skills.

Visit our onsite recruitment hub at 14F Robinsons Cyber Omega, Pearl Dr., Ortigas, Pasig (near Richmonde Hotel) from 9am to 4pm, Mondays to Fridays. Bring 2 valid IDs. Terms and conditions apply.

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service and Finance

Industries: Outsourcing and Offshoring Consulting

Responsibilities
  • Review alerts for a multitude of programs and apply critical thinking to escalations.
  • Use client-provided criteria and basic research techniques with publicly available and proprietary data holdings.
  • Escalate and communicate risk levels and recommendations to the client team.
  • Provide regular updates on investigation metrics and identify emerging trends.
  • Adapt to process and information changes; read financial transaction logs and narrate events.
Qualifications
  • 1-3 years of experience supporting payments industry clients in topics such as financial fraud and anti-money laundering investigations.
  • Ability to follow written procedures and apply critical thinking to resolve issues.
  • Ability to improve written processes to enhance team performance.
  • Strong investigation skills; curious or inquisitive by nature.
  • Examine escalated alerts and conduct investigations to identify risk typologies.
  • Effective communication of risk levels, recommendations, and resolutions.
  • Identify emerging trends and provide feedback to the client team.
  • Provide regular updates on investigation metrics and remain adaptable to changes.
  • Ability to read financial transaction logs and craft a narrative of events.
  • Proficiency with research tools and techniques for publicly available and proprietary datasets.

Reject or limit distractions, and stay focused on fraud detection and risk assessment as part of the Financial Technology campaign under selected lines of business.

Notices

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