Franchise Development Associate
4 weeks ago
ROLE SUMMARY
Our client is seeking a highly motivated Franchise Development Associate to support its franchise growth efforts. This role focuses on making a large volume of outbound calls to warm leads, engaging with prospective franchisees, and qualifying their interest in the company’s process. In addition, the role may provide support for administrative and client engagement tasks currently handled by the Client Engagement Associate (CEA) program.
This position requires native-level English proficiency, excellent communication skills, and the ability to manage both structured call outreach and dynamic day-to-day tasks.
WORK SCHEDULE: 8:00 AM – 5:00 PM Eastern Daylight Time (8:00 PM – 5:00 AM Philippine Standard Time), follows Philippine holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
ESSENTIAL FUNCTIONS:
Make a high volume of outbound calls daily to warm franchise leads, using pre-approved scripts and adapting conversationally when appropriate
Qualify prospects and schedule follow-up calls or meetings with franchise development managers
Maintain accurate and detailed records of all outreach and prospect engagement in CRM tools (e.g., ESC2, You Can Book Me)
Support additional day-to-day activities as needed, including:
Lead engagement through LinkedIn Recruiter or other platforms
Appointment scheduling and calendar management
Basic reporting, data entry, and administrative tasks
Collaborate closely with the company leadership and DOXA delivery managers to ensure alignment with franchise development goals
QUALIFICATIONS:
Bachelor’s degree preferred but not required
Significant experience in outbound calling, appointment setting, or franchise/business development for international clients
Proven ability to handle high-volume call targets while maintaining professionalism and accuracy
Experience in franchise, sales development, or multi-client environments is a plus
Proficiency with Microsoft 365, CRM systems, and online scheduling tools
Strong interpersonal and communication skills; confident speaking on the phone with US-based leads
Native-level English proficiency (spoken and written)
Detail-oriented, with excellent time management and organizational skills
Self-directed and able to thrive in a remote work environment
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