Franchise Development Associate

4 weeks ago

Lipa, Philippines DOXA Talent Full time

ROLE SUMMARY

Our client is seeking a highly motivated Franchise Development Associate to support its franchise growth efforts. This role focuses on making a large volume of outbound calls to warm leads, engaging with prospective franchisees, and qualifying their interest in the company’s process. In addition, the role may provide support for administrative and client engagement tasks currently handled by the Client Engagement Associate (CEA) program.

This position requires native-level English proficiency, excellent communication skills, and the ability to manage both structured call outreach and dynamic day-to-day tasks.

WORK SCHEDULE: 8:00 AM – 5:00 PM Eastern Daylight Time (8:00 PM – 5:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS:

  • Make a high volume of outbound calls daily to warm franchise leads, using pre-approved scripts and adapting conversationally when appropriate

  • Qualify prospects and schedule follow-up calls or meetings with franchise development managers

  • Maintain accurate and detailed records of all outreach and prospect engagement in CRM tools (e.g., ESC2, You Can Book Me)

  • Support additional day-to-day activities as needed, including:

    • Lead engagement through LinkedIn Recruiter or other platforms

    • Appointment scheduling and calendar management

    • Basic reporting, data entry, and administrative tasks

  • Collaborate closely with the company leadership and DOXA delivery managers to ensure alignment with franchise development goals

QUALIFICATIONS:

  • Bachelor’s degree preferred but not required

  • Significant experience in outbound calling, appointment setting, or franchise/business development for international clients

  • Proven ability to handle high-volume call targets while maintaining professionalism and accuracy

  • Experience in franchise, sales development, or multi-client environments is a plus

  • Proficiency with Microsoft 365, CRM systems, and online scheduling tools

  • Strong interpersonal and communication skills; confident speaking on the phone with US-based leads

  • Native-level English proficiency (spoken and written)

  • Detail-oriented, with excellent time management and organizational skills

  • Self-directed and able to thrive in a remote work environment

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