Key Account Manager

3 weeks ago

Palawan Philippines TBO.COM Full time

Overview

Key Accounts Manager (Retail/B2A), Palawan, Philippines

Responsibilities
  • Serve as the primary point of contact for assigned key accounts, handling all client commercial inquiries.
  • Develop deep relationships with decision-makers and influencers within each account to foster loyalty and retention.
  • Conduct regular reviews of clients’ needs, performance metrics, and travel patterns to propose tailored solutions.
  • Regular partners visits during the week to meet them and build rapport with management and agents.
  • Develop and implement strategic account plans to meet or exceed sales targets and revenue goals.
  • Identify and pursue upsell and cross-sell opportunities by promoting additional travel products or services.
  • Monitor market trends, competitors’ activities, and client industry developments to position offerings that match client needs.
  • Facilitate a seamless onboarding experience for new clients, ensuring they are fully trained on using the company’s booking platforms and understanding available services.
  • Organize periodic training sessions for clients on new features, products, and booking solutions.
  • Attend industry events, conferences, and trade shows to represent the company, strengthen existing relationships, and establish new connections.
  • Collaborate with cross-functional teams (e.g., marketing, product, operations) to align on client needs and deliver customized solutions.
  • Analyze sales data, travel trends, and client usage patterns to identify growth opportunities and areas for improvement.
  • Prepare and present regular performance reports for each account, along with actionable insights and recommendations to improve sales and service quality.
  • Maintain accurate records of client interactions, sales activities, and account progress in CRM tools.
  • Proactively resolve any issues, complaints, or service challenges that may arise, ensuring client satisfaction and retention.
Qualifications and Skills
  • Education: Bachelor’s degree in Business, Travel Management, or a related field. A Master’s degree or additional certifications in travel/tourism or sales is a plus.
  • Experience: 3-5+ years of experience in key account management, sales, or business development within the B2B travel or related industry.
  • Industry Knowledge: Strong understanding of the travel sector, booking platforms, and common challenges in corporate/B2B travel.
  • Sales and Negotiation Skills: Proven track record of achieving sales targets, with excellent negotiation and persuasion skills.
  • Analytical Skills: Ability to interpret data, analyze account performance, and generate actionable insights.
  • Customer-Centric Approach: Strong focus on client satisfaction and relationship-building.
  • Technical Proficiency: Familiarity with CRM software and booking platforms.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to present ideas clearly and professionally.
  • Client Relationship Management
  • Strategic Thinking and Planning
  • Sales and Revenue Optimization
  • Problem Solving and Decision Making
  • Team Collaboration and Coordination
  • Adaptability and Resilience
Seniority and Employment Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Sales and Business Development
  • Industries: Travel Arrangements and Hospitality
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