Key Account Manager

4 hours ago

Palawan Philippines TBO.COM Full time

Overview

Key Accounts Manager (Retail/B2A), Palawan, Philippines

Responsibilities
  • Serve as the primary point of contact for assigned key accounts, handling all client commercial inquiries.
  • Develop deep relationships with decision-makers and influencers within each account to foster loyalty and retention.
  • Conduct regular reviews of clients’ needs, performance metrics, and travel patterns to propose tailored solutions.
  • Regular partners visits during the week to meet them and build rapport with management and agents.
  • Develop and implement strategic account plans to meet or exceed sales targets and revenue goals.
  • Identify and pursue upsell and cross-sell opportunities by promoting additional travel products or services.
  • Monitor market trends, competitors’ activities, and client industry developments to position offerings that match client needs.
  • Facilitate a seamless onboarding experience for new clients, ensuring they are fully trained on using the company’s booking platforms and understanding available services.
  • Organize periodic training sessions for clients on new features, products, and booking solutions.
  • Attend industry events, conferences, and trade shows to represent the company, strengthen existing relationships, and establish new connections.
  • Collaborate with cross-functional teams (e.g., marketing, product, operations) to align on client needs and deliver customized solutions.
  • Analyze sales data, travel trends, and client usage patterns to identify growth opportunities and areas for improvement.
  • Prepare and present regular performance reports for each account, along with actionable insights and recommendations to improve sales and service quality.
  • Maintain accurate records of client interactions, sales activities, and account progress in CRM tools.
  • Proactively resolve any issues, complaints, or service challenges that may arise, ensuring client satisfaction and retention.
Qualifications and Skills
  • Education: Bachelor’s degree in Business, Travel Management, or a related field. A Master’s degree or additional certifications in travel/tourism or sales is a plus.
  • Experience: 3-5+ years of experience in key account management, sales, or business development within the B2B travel or related industry.
  • Industry Knowledge: Strong understanding of the travel sector, booking platforms, and common challenges in corporate/B2B travel.
  • Sales and Negotiation Skills: Proven track record of achieving sales targets, with excellent negotiation and persuasion skills.
  • Analytical Skills: Ability to interpret data, analyze account performance, and generate actionable insights.
  • Customer-Centric Approach: Strong focus on client satisfaction and relationship-building.
  • Technical Proficiency: Familiarity with CRM software and booking platforms.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to present ideas clearly and professionally.
  • Client Relationship Management
  • Strategic Thinking and Planning
  • Sales and Revenue Optimization
  • Problem Solving and Decision Making
  • Team Collaboration and Coordination
  • Adaptability and Resilience
Seniority and Employment Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Sales and Business Development
  • Industries: Travel Arrangements and Hospitality
#J-18808-Ljbffr

  • key accounts manager

    2 weeks ago

    Philippines RAM FOOD PRODUCTS Full time $4,000 - $8,000 per year

    Qualifications, knowledge, skills required:With at least 5 years sales experience handling key account customers, preferably from TOP FMCG companies.Demonstrated excellent selling and negotiation key wins and expert in customer collaborationsthrough Joint Business Planning and Business Reviews.Demonstrated excellent implementation of retail performance...

  • Key Account Manager

    1 week ago

    Philippines Lazada Full time $104,000 - $130,878 per year

    Location:PhilippinesDepartment: CommercialLocation: PhilippinesJob DescriptionThe roleKEY ACCOUNT MANAGER – FASHIONAs a Key Account Manager (KAM), you will be responsible for driving the growth and success of your assigned seller portfolio. You will develop and maintain strong relationships with accounts, acting as a trusted partner to build and boost...

  • Key Account Manager

    2 weeks ago

    Philippines Lazada Full time $40,000 - $80,000 per year

    Location:PhilippinesDepartment: CommercialLocation: PhilippinesJob DescriptionThe roleAs a Key Account Manager (KAM) for the FMCG Cluster focused on Groceries, Household Supplies and Pet Supplies, you will be responsible for driving the growth and success of your assigned seller segment and/or category. You will develop and maintain strong relationships with...

  • Key Account Manager

    2 weeks ago

    Philippines Lazada Full time $50,000 - $100,000 per year

    Location:PhilippinesDepartment: CommercialLocation: PhilippinesJob DescriptionThe roleAs a Key Account Manager (KAM), you will be responsible for driving the growth and success of your assigned seller portfolio. You will develop and maintain strong relationships with accounts, acting as a trusted partner to build and boost their business on the Lazada...

  • Key Account Management

    2 weeks ago

    Philippines Lazada Full time $70,000 - $120,000 per year

    Location:PhilippinesDepartment: Sales, Business Development & StrategyLocation: PhilippinesJob DescriptionThe roleAs a Key Account Manager (KAM), you will be responsible for driving the growth and success of your assigned seller portfolio. You will develop and maintain strong relationships with accounts, acting as a trusted partner to build and boost their...

  • Key Account Management

    2 weeks ago

    Philippines Lazada Full time $60,000 - $100,000 per year

    Department: CommercialLocation: PhilippinesJob DescriptionThe roleAs a Key Account Manager (KAM), you will be responsible for driving the growth and success of your assigned seller portfolio. You will develop and maintain strong relationships with accounts, acting as a trusted partner to build and boost their business on the Lazada platform. This role...

  • Key Account Manager

    1 week ago

    Philippines Lazada Full time $104,000 - $130,878 per year

    Location:PhilippinesDepartment: Sales, Business Development & StrategyLocation: PhilippinesJob DescriptionThe roleAs a Key Account Manager (KAM), you will be responsible for driving the growth and success of your assigned seller portfolio. You will develop and maintain strong relationships with accounts, acting as a trusted partner to build and boost their...

  • Key Account Manager

    1 week ago

    Philippines Lazada Full time $70,000 - $120,000 per year

    Location:PhilippinesDepartment: CommercialLocation: PhilippinesJob DescriptionKey Tasks & ResponsibilitiesSales / Marketing / Category Knowledge Can assist in looking after accounts and sub-categories with the intent of growing the businesses of sellers and brandsCan do problem solving / critical thinking to identify the right levers / solutions for...

  • Key Account Manager

    1 week ago

    Philippines Lazada Full time $70,000 - $120,000 per year

    Location:PhilippinesDepartment: CommercialLocation: PhilippinesJob DescriptionThe roleSales / Marketing / Category Knowledge Can assist in looking after accounts and sub-categories with the intent of growing the businesses of sellers and brandsCan do problem solving / critical thinking to identify the right levers / solutions for accounts, has business...

  • Key Account Manager

    1 week ago

    Philippines Lazada Full time $70,000 - $120,000 per year

    Location:PhilippinesDepartment: CommercialLocation: PhilippinesJob DescriptionThe roleCommercial Key/Strategic Account Managers are expected to: Be the main point of contact for their managed accountsHelp develop and foster relationships with our brands/sellers, help them meet their goals/objectives while also taking into consideration the platform's...