Project Based Customer Care Specialist

About Us

HelloConnect
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh
HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Main purpose of the job

We are looking for skilled and knowledgeable customer service experts with great customer communication skills to join our team. We are building a team of fun, passionate, flexible and competitive experts to help us launch a new campaign. We want individuals who genuinely care about our customers' experience and are willing to partner with clients to help their business grow. If you are interested in health and nutrition and keen on providing great customer experiences, then this is the right campaign for you.

Responsibilities and duties

In this position, you will work as part of a close-knit, collaborative customer experience team. We are at the heart of our business and manage our customer's queries via various channels including inbound phones, live support, and email. You will be tasked with giving accurate, concise information in a professional and personable manner whilst maintaining up-to-date knowledge of our product range. You will respond to customer queries through Live Chat, email, and phone calls, accurately document each customer interaction whilst upholding the highest levels of integrity, service, and professionalism with every customer correspondence.

Skills and preferred qualifications

• Excellent verbal and written communication
• Positive, can-do attitude and approach
• A professional and personable demeanour
• Proficiency with Microsoft Office products (Word, Excel, PowerPoint, etc.)
• Experience communicating with customers over Email, Webchat and Phones
• Knowledge of Gorgias & Shopify platforms would be an advantage
• A person with high regard for integrity and diligence. Works efficiently with minimal supervision

Requirements:

• WFH - stable internet connection and a back up internet connection
• Conducive working environment for work from home set up
• Flexibility to support campaign launch

What to expect:

• Pure email - non-voice task or Blended (Email, Chat, and Voice)
• Work From Home
• Final interview with the clients
• They will undergo 1 week training specific to the queue they will be supporting
• Work with minimal supervision from QA Lead and CSM
• Comfortable with direct client interactions
• Open to work on opportunities and direct feedback from clients
• 2 to 3 months project based employment

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.