Customer Service

Customer Service & Operations Coordinator (Freight Forwarding) We are seeking a highly organized and detail-oriented Customer Service & Operations Coordinator with solid experience in freight forwarding and logistics operations . The ideal candidate will have hands‑on experience using Magaya software and a strong understanding of end‑to‑end shipment handling—from booking to final delivery. This role requires someone proactive, analytical, and excellent at communication to ensure smooth coordination between shippers, consignees, agents, and internal teams . Job Highlights Monthly Rate: USD 733 Number of Paid Hours Per Week: 40 hours Schedule: Monday to Friday, 9:00 AM – 6:00 PM CST (includes 1‑hour unpaid break) Work Arrangement: Work from home Side Note: Since this is a permanent work‑from‑home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process. Responsibilities Review shipment instructions and quotes upon receipt, requesting any missing information as needed Create and manage shipper, consignee, and vendor profiles in the system Collect payments for PIA or COD customers Schedule and coordinate daily pickups with multiple vendors Review shipment documentation and confirm that cargo details match invoices or packing lists Request commercial support quotes upon receiving pre‑alerts from WCA/Agents Review consignment instructions for WCA service shipments Request Electronic Export Declaration (EED) authorization from customers and shippers File AES for shipments exceeding USD 2,500 in value Request and manage bookings as required Prepare and send loading plans with booking details to warehouses Review WHR and identify cargo when needed Send OHR to customers as requested per account requirements Send pre‑alerts to airlines, ocean carriers, brokers, and customers through CW1 Track shipments and proactively update customers on delays or status changes Open and manage consolidation shipments Update shipment milestones and attach all relevant documents in eDocs Coordinate with drayage vendors to confirm charges (e.g., chassis, demurrage) Request and verify vendor invoices to avoid discrepancies Invoice shipments or prepare cost sheets for billing Attach POD to CW1 and respond promptly to all emails Investigate and resolve discrepancies or disputes with vendors Handle Hacienda transmissions for domestic shipments Follow up with customers on storage charges and notify supervisors of volume or cargo irregularities Report and document any damaged or short cargo to the claims department and sales team Review carrier BOLs after delivery or pickup for shortages or damage Maintain and manage multiple “on‑hand” reports accurately Report and elevate operational irregularities to the Supervisor immediately Requirements Minimum 1 year of freight forwarding experience (required) Experience using Magaya software (mandatory) — familiarity with CW1, Qwyk, or Simpliship is a strong plus At least 1 year of direct customer service experience in logistics or related fields Strong understanding of shipping documentation and export compliance (AES, EED) Excellent written and verbal communication skills in English High attention to detail, organization, and ability to manage multiple shipments simultaneously Proficient in Microsoft Office and standard business communication tools Preferred Qualifications Prior experience working with WCA agents or international freight operations Knowledge of ocean, air, and domestic transport procedures Familiarity with drayage operations, warehousing, and billing reconciliation Ability to work independently and manage priorities in a fast‑paced environment Permanent Work from Home Immediate Hiring Steady freelance job Work with established logistics companies and international clients Opportunity to grow in the freight forwarding and logistics industry Supportive management and team environment Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which include pre‑screening assessment questions, a technical check of your computer, and a voice recording. Applications with complete requirements will be prioritized. Seniority level Associate Employment type Contract Job function Customer Service Industries Freight and Package Transportation #J-18808-Ljbffr