Manager, Customer Success
2 weeks ago
Make your next big career move by applying as KMC Solutions’ next Manager, Customer Success What We Do: PayScale's Customer Success team helps our customers utilize our products, services, and data to develop better organizational pay strategies. Our Customer Success teams (Customer Success Management, Implementation, Professional Services, Customer Programs, Customer Support, and Customer Operations) work cross-functionally not only to ensure a seamless customer lifecycle but also to help them reach their business goals, proving the return on investment of their PayScale solution(s). The main responsibilities of a Manager, Customer Success include: Hire and lead a high-performing team of CSMs to exceed renewal, retention, and expansion goals. Execute new and existing CS strategies that increase customer utilization of products and services. Analyze success metrics/results on your team to inform onboarding, training, and mentoring strategies. Assist on customer calls, provide feedback to facilitate growth, and distill themes for the broader leadership team, including CS, Marketing, Product, and Sales. Find opportunities for continuous improvement for the customer. Lead effective one-on-one meetings centered on accountability and results to support growth and further development on the team and in the role. Be a voice of customer success throughout the business. To apply, you must be an expert on the following requirements: A growth mindset and ability to instill in others. Ability to motivate and influence across the business, regardless of authority. A collaborative and customer-focused approach Real passion for growing an individual's strengths and dedication to transparent and consistent communication. Accepts ambiguity; can help others see the forest through the trees. Out-of-the-box thinking and a high level of comfort with experimentation is essential. Showed success in working in a highly cross‑functional environment, comfortable exercising influence across company leadership. Data-driven, operational chops, creative thinker. 4+ years of Sales or Customer Success Management experience in a recurring revenue business 2+ years leading a team; experience growing, developing, and driving results is highly desirable. Experience with Gainsight or a similar tool (Vitally, Totango, Churnzero, Planhat, etc.) and Salesforce Bachelor's Degree preferred #J-18808-Ljbffr
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Customer Success Manager
3 weeks ago
Taguig, Philippines Eastvantage Full timeCustomer Success Manager Eastvantage Taguig, National Capital Region, Philippines About the role As the Customer Success Manager at Eastvantage Business Solutions Inc., you will play a crucial role in ensuring the satisfaction and retention of our valued clients. In this full‑time position based in Taguig City, Metro Manila, you will be responsible for...
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Customer Success Manager
4 weeks ago
Taguig, Philippines pharosIQ Full timeCustomer Success Manager pharosIQ Taguig, National Capital Region, Philippines About the Company pharos IQ, a global leader in "intent-to-purchase" lead generation, provides insights and demand for B2B sales and marketing success. Leveraging over 40 years of expertise, pharos IQ turns intelligence into impactful engagements for efficient global revenue...
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Customer Success Manager
2 weeks ago
Taguig, National Capital Region, Philippines pharosIQ Full time ₱1,500,000 - ₱3,000,000 per yearAbout the Company: pharos IQ, a global leader in "intent-to-purchase" lead generation, provides insights and demand for B2B sales and marketing success. Leveraging over 40 years of expertise, pharos IQ turns intelligence into impactful engagements for efficient global revenue growth. Powered by first-party data, it connects vendors with buyers, transforming...
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Customer Success Team Manager
4 weeks ago
Taguig, Philippines Sutherland Full timeCompany Description The Customer Success Supervisor will lead a team of customer success representatives who are responsible for delivering a world-class customer experience to clients. The supervisor will manage the day-to-day operations of the team, develop, and implement strategies to improve customer satisfaction and retention rates and ensure the team...
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Customer Success
2 weeks ago
Taguig, Philippines Finstro Full timeFinstro – Taguig, National Capital Region, Philippines Finstro has been solving financial challenges within B2B Trade finance since 2012 and served global businesses with over $1 billion in Trade Payments. Finstro provides a complete cash‑flow management platform, enabling customer and supplier payments and providing innovative credit‑based solutions...
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Associate Customer Success Manager
2 weeks ago
Taguig, National Capital Region, Philippines NICE Full time ₱1,500,000 - ₱3,000,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The Associate Technical Account...
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VP - Global Customer Success
3 weeks ago
Taguig, Philippines RingCentral Full timeSay hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact...
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Customer Success Data Analyst
4 weeks ago
Taguig, Philippines First Circle Full timeDirect message the job poster from First Circle First Circle is one of the fastest-growing FinTech companies in the country , providing financial services to under‑served SMEs. We’ve already transformed access to credit for thousands of businesses, and now we’re building a full‑stack neobank that offers multi‑currency bank accounts, payments, FX,...
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Customer Success Specialist
2 weeks ago
Taguig, National Capital Region, Philippines Roche Full time ₱1,200,000 - ₱2,400,000 per yearAt Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...
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Customer Success Manager
2 weeks ago
Taguig, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per yearClient Onboarding and Transition Management:• Lead clients through the onboarding process, ensuring a seamless integration of our managed services and software solutions.• Facilitate a smooth transition from the acquisition phase to the delivery phase, ensuring client expectations are met and exceeded.● Client Relationship Management:• Cultivate...
