Customer Success Manager

5 days ago


Taguig, Philippines Eastvantage Full time

Customer Success Manager Eastvantage Taguig, National Capital Region, Philippines About the role As the Customer Success Manager at Eastvantage Business Solutions Inc., you will play a crucial role in ensuring the satisfaction and retention of our valued clients. In this full‑time position based in Taguig City, Metro Manila, you will be responsible for building and maintaining long‑term relationships with our customers, providing them with exceptional support and driving their overall success with our products and services. Responsibilities Plan, initiate, and manage projects from start to finish Define project scope, goals, and deliverables Develop project plans and timelines Allocate resources and monitor progress Communicate with stakeholders and team members Manage working relationship with current and prospective clients Manage risks and issues that may arise High‑level checks such as technical requirements and fit Ensure projects are completed on time and within budget Measure and report on customer success metrics Writing technical documentation and contract / tender reviews Qualifications 5 and above years of experience Proven experience with project management, customer success management, or risk management Excellent organizational and time‑management skills Strong communication and leadership abilities Knowledge of project management tools and techniques Proven ability to learn about new technologies and software Bachelor's degree in a relevant field (preferred) Knowledge of CRM software (e.g., Salesforce) Portfolio of projects handled Experience in working with SAaS is a plus Seniority level Mid‑Senior level Employment type Full‑time Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr



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