Customer Success Manager

2 weeks ago

Taguig, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per year

Client Onboarding and Transition Management:


• Lead clients through the onboarding process, ensuring a seamless integration of our managed services and software solutions.


• Facilitate a smooth transition from the acquisition phase to the delivery phase, ensuring client expectations are met and exceeded.

● Client Relationship Management:


• Cultivate strong relationships with clients, acting as their main point of contact and ensuring their ongoing satisfaction.


• Conduct regular check-ins to assess client needs, address concerns, and identify areas for improvement.

Software Adoption:


• Collaborate with clients to understand their business objectives and align our software solutions to meet those goals.


• Drive software adoption and usage, showcasing the value of our solutions in addressing client challenges.

Upsell Opportunities:


• Identify opportunities for upselling based on a deep understanding of client requirements and industry trends.


• Work closely with the sales team to present upsell proposals and expand the scope of our managed services and software offerings.

Client Advocacy:


• Foster client advocates who can provide testimonials, case studies, and references.
• Encourage and facilitate client participation in industry events, webinars, and user groups.

Client Satisfaction:


• Monitor and measure client satisfaction through surveys, feedback, and ongoing interactions.


• Develop and implement strategies to enhance client satisfaction and address any concerns promptly.

Client Health Monitoring:


• Proactively monitor client health metrics and take corrective actions to prevent potential issues and ensure long-term partnerships.


• Utilize client feedback to contribute to continuous improvement of our software solutions.

Renewal Management:


• Ensure timely contract renewals and navigate potential challenges.


• Implement retention strategies to minimize churn and maximize client retention. Performs other duties as necessary.

Job Qualifications:

● Bachelor's Degree in Business Administration, Sales or other relevant fields

● At least 2 years work experience as a sales and/or account manager

● Proven sales and client management track record

● Data-driven and highly analytical

● Strong leadership and negotiation skills

● Proficient in Microsoft Office applications, CRM software, and Google tools

● Excellent organizational skills & interpersonal skills

● Excellent written and verbal communication

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