Customer Success Team Manager
4 weeks ago
Company Description The Customer Success Supervisor will lead a team of customer success representatives who are responsible for delivering a world-class customer experience to clients. The supervisor will manage the day-to-day operations of the team, develop, and implement strategies to improve customer satisfaction and retention rates and ensure the team is meeting or exceeding performance metrics. The ideal candidate will have experience in customer success management, a deep understanding of the cloud communication and collaboration space, and strong leadership skills. Job Description Responsibilities: Drive value for customers by being an expert on best practices in change management, finding ways for CSMs to deeply understand our customers’ objectives and deliver value-based solutions, and determining how to define, drive, and demonstrate ROI delivered. Drive alignment with internal teams including Renewals Sales Managers and Expansion teams by aligning with R&E on renewal and up-sell strategy and focusing on selling with a retention focus. Recruit, mentor, and inspire a world-class team by setting expectations, giving feedback, conducting interviews, and creating a customer-first culture. Drive operational excellence by continuously tracking and communicating metrics to the team to promote transparency, drive behaviors, and report on metrics. Qualifications Our most successful candidates will have: BA/BS degree or equivalent work experience 5+ years of customer or account management experience including 2+ years managing high-performing Customer Success teams at a SaaS or telecommunications company. Experience in hiring, mentoring, and growing a team of Customer Success Managers. Proven experience driving adoption and leveraging customer success best practices. Demonstrated ability to develop strategies to address business metrics, translate them into initiatives, and track successful delivery. Possesses executive presence with communication that drives results and motivates the team. Thrives in ambiguity as part of a growing and expanding team. You have demonstrated the ability to collaborate across organizational boundaries effectively. Experience successfully working with senior (C-level) executives. Experience effectively addressing escalated client issues with speed and urgency. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr
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Customer Success Manager
3 weeks ago
Taguig, Philippines Eastvantage Full timeCustomer Success Manager Eastvantage Taguig, National Capital Region, Philippines About the role As the Customer Success Manager at Eastvantage Business Solutions Inc., you will play a crucial role in ensuring the satisfaction and retention of our valued clients. In this full‑time position based in Taguig City, Metro Manila, you will be responsible for...
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Customer Success Manager
4 weeks ago
Taguig, Philippines pharosIQ Full timeCustomer Success Manager pharosIQ Taguig, National Capital Region, Philippines About the Company pharos IQ, a global leader in "intent-to-purchase" lead generation, provides insights and demand for B2B sales and marketing success. Leveraging over 40 years of expertise, pharos IQ turns intelligence into impactful engagements for efficient global revenue...
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Customer Success Manager
2 weeks ago
Taguig, National Capital Region, Philippines pharosIQ Full time ₱1,500,000 - ₱3,000,000 per yearAbout the Company: pharos IQ, a global leader in "intent-to-purchase" lead generation, provides insights and demand for B2B sales and marketing success. Leveraging over 40 years of expertise, pharos IQ turns intelligence into impactful engagements for efficient global revenue growth. Powered by first-party data, it connects vendors with buyers, transforming...
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Customer Success
2 weeks ago
Taguig, Philippines Finstro Full timeFinstro – Taguig, National Capital Region, Philippines Finstro has been solving financial challenges within B2B Trade finance since 2012 and served global businesses with over $1 billion in Trade Payments. Finstro provides a complete cash‑flow management platform, enabling customer and supplier payments and providing innovative credit‑based solutions...
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Associate Customer Success Manager
2 weeks ago
Taguig, National Capital Region, Philippines NICE Full time ₱1,500,000 - ₱3,000,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The Associate Technical Account...
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Manager, Customer Success
2 weeks ago
Taguig, Philippines KMC Solutions Full timeMake your next big career move by applying as KMC Solutions’ next Manager, Customer Success! What We Do: PayScale's Customer Success team helps our customers utilize our products, services, and data to develop better organizational pay strategies. Our Customer Success teams (Customer Success Management, Implementation, Professional Services, Customer...
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VP - Global Customer Success
3 weeks ago
Taguig, Philippines RingCentral Full timeSay hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact...
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Customer Success Data Analyst
4 weeks ago
Taguig, Philippines First Circle Full timeDirect message the job poster from First Circle First Circle is one of the fastest-growing FinTech companies in the country , providing financial services to under‑served SMEs. We’ve already transformed access to credit for thousands of businesses, and now we’re building a full‑stack neobank that offers multi‑currency bank accounts, payments, FX,...
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Customer Success Specialist
2 weeks ago
Taguig, National Capital Region, Philippines Roche Full time ₱1,200,000 - ₱2,400,000 per yearAt Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...
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Customer Success Manager
2 weeks ago
Taguig, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per yearClient Onboarding and Transition Management:• Lead clients through the onboarding process, ensuring a seamless integration of our managed services and software solutions.• Facilitate a smooth transition from the acquisition phase to the delivery phase, ensuring client expectations are met and exceeded.● Client Relationship Management:• Cultivate...
