Senior System Engineer

2 weeks ago

Taguig, Philippines IT BY DESIGN Full time

Overview

Actively Hiring | Leadership & High-Impact Roles | New Jersey & Philippines

We are seeking a highly skilled and experienced Advanced System Engineer (L2 Support) to join our team in Manila. In this role, you’ll be responsible for managing and supporting critical IT infrastructure, systems, and networks across multiple client environments. You’ll work on troubleshooting, deployment, monitoring, and advanced technical support, while collaborating closely with clients, vendors, and internal teams. This is an exciting opportunity for professionals who are passionate about technology, continuous learning, and providing world-class IT services in a fast-paced MSP environment.

Responsibilities
  • Design, deploy, and maintain servers, storage, and virtualization platforms (VMware, Hyper-V) across Windows and Linux environments.
  • Support and manage cloud services (Azure, AWS), including backups, security configurations, and resource optimization.
  • Administer and optimize Active Directory, DNS, DHCP, IIS, RDS, DFS, and Group Policies.
  • Troubleshoot complex hardware, software, and networking issues; manage Office 365 environments and user permissions.
  • Use tools like SolarWinds, SCCM, and Nagios to monitor system health, performance, and anomalies.
  • Implement and support firewalls, VPNs, VLANs, and endpoint security; respond to security threats proactively.
  • Develop and execute backup and disaster recovery strategies to ensure business continuity.
  • Track resource utilization, identify bottlenecks, and recommend upgrades or optimizations.
  • Maintain clear and updated documentation for configurations, incidents, and troubleshooting procedures.
  • Work with clients and vendors on solution delivery and support infrastructure-related projects like migrations and system upgrades.
About IT By Design

IT By Design (ITBD) is a premier global MSP headquartered in Jersey City, NJ, with operations in the US, India, and the Philippines. For over 20 years, we’ve helped MSPs grow and scale by delivering world-class services across Helpdesk, NOC, SOC, Cybersecurity, and Cloud.

Benefits
  • Competitive salary + allowances
  • 13th Month Pay + Performance Bonus
  • HMO coverage from Day 1 (including dependents)
  • Support for training, certifications, and upskilling
Employment details
  • Employment type: Full-time
Job function / Industries
  • Job function: Information Technology and Customer Service
  • Industries: IT Services and IT Consulting
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