
Customer Quality Manager
1 week ago
Advanced Energy Industries, Inc. (NASDAQ: AEIS) enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing.
Job Summary
The Customer Quality Manager (All Product) is responsible for driving customer quality, satisfaction, and retention using multiple quality processes and tools for a major OEM customer. This role is responsible for verifying and validating customer requirements to the product, resolving factory customer quality issues, and driving overall product quality improvements.
Key Responsibilities
- Leads the quality relationship with a major OEM customer
- Drives continuous product and test improvement by working with factory teams
- Communicates volume manufacturing quality performance, associated pareto and CIP with respect to the customer requirements – drives product pareto improvement
- Works with Account teams to interpret and drive customer quality product and process requirements
- Coordinates all other plans between teams to resolve product quality, reliability, and performance issues in the factory
- Coordinates with other departments failure analysis reports, data analysis, corrective action, root cause analysis, and quality performance reports.
- Interacts with executives and/or major customers. Interactions involve controversial situations, customer negotiations, and/or influencing and persuading other senior level managers
- Initiates 8D root cause analysis & corrective actions, and insures timely closure of actions.
- Leads, supports or hosts (as necessary) customer audits, surveys, and similar activities
- Responsible for managing customer product tactical details around pareto, CAPA, voice of customer, customer scorecard, and working cross-functionally to drive improvement for the customer’s product(s)
- Reviews Engineering Change Requests for customer approval requirements and submission. (PCN)
- Escalates issues internally as necessary and negotiates across functions to ensure appropriate resources. Helps manage the escalation process internal to AE.
- Drives continuous improvement associated with SPC
- Coordinates sorting & rework activities at local 3rd parties considering speed, quality, cost.
- Other duties as assigned.
Qualifications
- 5 years of technical leadership experience
- 8-10 years of experience in technical or quality management
- Experienced with working in a fast-paced, manufacturing environment
- Experienced in plasma, data center, industrial, and medical industries or working with those customers
- Experienced in working with a global team
Compensation
As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce.
Equal Employment Opportunity (EEO)
Advanced Energy is committed to diversity in its workforce, including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.
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