Quality Analyst
3 days ago
Overview Role: Quality Analyst - Healthcare Helpdesk at UST. Location: UST Taguig, National Capital Region, Philippines. The Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance service quality and customer satisfaction. The ideal candidate will have a keen eye for detail, excellent analytical skills, and a strong understanding of healthcare operations and IT systems. Key Responsibilities Conduct regular audits of helpdesk healthcare interactions, including phone calls, emails, and chat conversations Assess compliance with healthcare policies, procedures, and HIPAA regulations Identify trends, strengths, and areas for improvement in helpdesk performance Provide detailed feedback and coaching to helpdesk associates based on audit findings Collaborate with training and management teams to enhance helpdesk quality Maintain accurate documentation of audit results and report findings to leadership Develop and implement quality improvement initiatives Ensure consistency in service delivery and adherence to company protocols Stay updated on industry best practices and regulatory changes affecting helpdesk operations Qualifications Bachelor’s degree in healthcare administration, quality assurance, IT, or a related field (an advantage) 5+ years of experience and at least 1 year in quality auditing, or a customer service quality role Strong verbal and written communication skills Excellent analytical and problem-solving skills Amenable to onsite work (Taguig) and nightshift Attention to detail and ability to identify service improvement opportunities Strong organizational and documentation skills Ability to work independently and collaboratively in a fast-paced environment Skills Healthcare, Quality Analysis, Audit Seniority level Mid-Senior level Employment type Full-time Job function Quality Assurance Industries IT Services and IT Consulting #J-18808-Ljbffr
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Quality Analyst
1 week ago
Taguig, Philippines HCLTech Full timeOverview HCLTech Taguig, National Capital Region, Philippines Quality Analyst HCLTech Taguig, National Capital Region, Philippines Responsibilities Daily audits followed by coaching and feedback Daily analysis followed by coaching and feedback Publishing dashboards and trends of audit/analysis weekly/monthly Tracking progress of agents Developing briefings...
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Quality Analyst
2 weeks ago
Taguig, National Capital Region, Philippines JPMorganChase Full time ₱900,000 - ₱1,200,000 per yearJOB DESCRIPTIONJoin our Client Onboarding & Service (COS) – Global Quality Management team for Commercial Card Client Service to monitor client interactions and provide independent reviews of employee actions and business processes. Bring your expertise in quality assessments to drive remediation and ensure adherence to Standard Operating Procedures....
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URGENT Quality analyst
2 weeks ago
Taguig, National Capital Region, Philippines HRTX Full time ₱900,000 - ₱1,200,000 per yearRole DescriptionThis is a full-time on-site role for a Quality Analyst specializing in Revenue Cycle Management (RCM) or Medical Coding, located in Taguig. The Quality Analyst will be responsible for performing quality assurance and quality control tasks, ensuring adherence to quality standards, and maintaining quality management processes. Daily tasks...
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Collections Quality Analyst
4 weeks ago
Taguig, Philippines blaseek Full timeblaseek Taguig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Collections Quality Analyst (Onsite) role at blaseek blaseek Taguig, National Capital Region, Philippines 4 days ago Be among the first 25 applicants Join to apply for the Collections Quality Analyst (Onsite) role at blaseek Get AI-powered...
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Quality Analyst
7 days ago
Taguig, National Capital Region, Philippines UST USource Full time ₱900,000 - ₱1,200,000 per yearThe Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance service quality and customer...
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Quality Analyst
5 days ago
Taguig, National Capital Region, Philippines UST Full time ₱900,000 - ₱1,200,000 per year1 OpeningTaguigRole descriptionThe Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance...
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Quality Analyst
3 days ago
Taguig, Philippines JPMorganChase Full timeOverview Join our Client Onboarding & Service (COS) - Global Quality Management team for Commercial Card Client Service to monitor client interactions and provide independent reviews of employee actions and business processes. Bring your expertise in quality assessments to drive remediation and ensure adherence to Standard Operating Procedures. Unlock your...
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Quality Analyst for FinTech
2 weeks ago
Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per yearPosition: Quality AnalystOverview:The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain client confidence and...
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Quality Analyst
5 days ago
Taguig, Philippines JPMorganChase Full timeJoin our Client Onboarding & Service (COS) - Global Quality Management team for Commercial Card Client Service to monitor client interactions and provide independent reviews of employee actions and business processes. Bring your expertise in quality assessments to drive remediation and ensure adherence to Standard Operating Procedures. As a Quality Analyst...
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Collections Quality Analyst
2 weeks ago
Taguig, Philippines Blaseek Full timeAbout the Role We are looking for an experienced Collections Quality Analyst to help ensure that our collection calls and processes meet high standards of compliance, accuracy, and customer service. In this role, you will evaluate calls, identify improvement opportunities, and work with the team to raise overall performance. Your insights will directly...
