Technical Presales Engineer

10 hours ago

Metro Manila Philippines Monroe Consulting Group Full time

Manager – Technology & Professional Services at Monroe Consulting Group Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a company that operates largely in the information technology/hardware/document imaging industry. This job offers a hybrid work set-up. Job Summary: As a Pre‑Sales and Technical Support Engineer , you will bridge technical expertise and customer engagement to drive sales success and ensure post‑sales satisfaction. You will collaborate with the sales team to assist with sales activities and account management, propose relevant solutions that meet client needs, deliver pre‑sales consultation, solution demonstrations, and post‑sales technical support to ensure a seamless customer experience and successful implementation of our products. This hybrid role demands a balance of technical acumen, sales collaboration, and client advocacy. Key Job Responsibilities Assist with sales activities and account management. Collaborate with the sales team to understand customer requirements and propose suitable scanning solutions. Conduct product presentations, demos, and proof‑of‑concept trials for clients. Prepare and present technical documentation, solution proposals, and configuration recommendations. Assist in responding to RFPs, RFIs, and tenders with technical input. Provide competitive analysis and product positioning insights to the sales team. Technical Customer Support Provide first‑level and second‑level technical support for scanner products via phone, email, or onsite visits. Troubleshoot hardware, software, and network‑related issues related to scanning devices. Perform installations, maintenance, and training sessions for clients and partners. Escalate unresolved issues to regional/global support and coordinate resolution. Monitor and document customer feedback and technical issues to improve product support. Key Job Qualifications Diploma or Degree in Electronics, Computer Engineering, IT, or related field. Minimum 2–3 years of experience in pre‑sales or technical support roles, ideally in the printer/scanner or office automation industry. Strong understanding of printer/scanner hardware, drivers, firmware, networking, and integration with OS platforms (Windows, macOS, Linux). Familiarity with print management solutions, MFP devices, and scanning workflows is a plus. Excellent communication and presentation skills. Ability to translate technical concepts into user‑friendly language. Willing to travel for onsite support, demos, and training. Preferred Skills & Traits Certifications in printer or MFP servicing (e.g., Canon, Epson, HP, Ricoh) is advantageous. Experience with cloud printing, print security, or enterprise IT integration. Customer‑oriented mindset with a problem‑solving attitude. Able to work independently. Seniority Level Mid‑Senior level Employment type Full‑time Job function Information Technology, Engineering, and Sales Industries Computer Hardware Manufacturing Location: Pasig, National Capital Region, Philippines #J-18808-Ljbffr

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