(Chinese and English) Customer Success Specialist

3 days ago

Marikina, Philippines SupportYourApp Full time

(Chinese and English) Customer Success Specialist (Philippines, remote) Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. What you will do Provide support as a trusted advisor for customers via emails, chats, social media, and video calls Assist and onboard new customers Develop digital marketing strategies Provide weekly, bi-monthly, or monthly strategic guidance to customers Ensure smooth customer engagement through proactive outreach Offer best practices on product usage and marketing strategies Keep customers updated on product releases and new features Identify and elevate issues to the appropriate teams What you need to succeed in this role Fluent Chinese (Mandarin) and English (C1/Advanced level, both) At least 1‑2 years of experience in customer success‑related roles Strong digital marketing knowledge Experience in e‑commerce, SaaS, project management, or marketing Comfortable using Zoom, Intercom, Mixpanel, HubSpot, G‑Suite, and e‑commerce platforms Personal laptop or computer (at least 8 GB of RAM) and a stable internet connection (minimum 50 Mbps‑download and 40 Mbps‑upload) Will be a plus Cantonese proficiency Previous experience as an Account Manager Benefits and perks Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work‑life balance Responsive management interested in your growth and long‑lasting cooperation Greenhouse conditions for self‑development The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected Who are we? SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills Visit our website: Disclaimer We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. #J-18808-Ljbffr

  • Spanish-Speaking Customer Support Specialist

    2 days ago

    Marikina, Philippines TalentPop App Full time

    Overview Now Hiring: Spanish-Speaking Customer Support Specialist (Voice & Chat) – Work from Home. Are you fluent in Spanish and English? Do you enjoy helping people and solving problems with professionalism and care? If you're looking to join a fast-paced, remote-first team that values growth, communication, and customer satisfaction, this opportunity is...

  • Business Development and Sales Operations Specialist

    7 days ago

    Marikina, Philippines Creathink Solutions Full time

    Business Development and Sales Operations Specialist Work From Home About Our Client: Our client is dedicated to providing comprehensive and reliable background screening solutions for businesses of all sizes. Their mission is to empower organizations with the information they need to make informed hiring decisions, ensuring a safer and more trustworthy...

  • Technical Support Specialist

    2 weeks ago

    Marikina, Philippines Skilled Wound Care Full time

    Skilled Wound Care is seeking an experienced Technical Support Specialist to join our team and provide exceptional technical support to clinical facilities, healthcare providers, and internal staff. The successful candidate will be responsible for resolving technical issues and providing clinical support through various communication channels, such as phone,...

  • Customer Support Specialist

    5 days ago

    Marikina, Philippines Momentive Software, Inc. Full time

    Customer Support Specialist page is loaded## Customer Support Specialistlocations: Cebu, Philippinesposted on: Posted Todaytime left to apply: End Date: November 21, 2025 (27 days left to apply)job requisition id: R235# **Job Description**# Provide basic user support to improve experience of customers and/or end-users of their assigned product.# DUTIES &...

  • Customer Operations Specialist

    5 days ago

    Marikina, Philippines Traba Full time

    Location Manila, Philippines, Davao City, Philippines, Cebu City, Philippines Employment Type Full time Location Type Remote Department Operations, Customer Operations, Customer Operations Support Traba’s mission is to empower businesses and workers to reach their full productivity and potential. Traba is a technology company that is revolutionizing the...

  • Sales Support Specialist

    7 days ago

    Marikina, Philippines Discover the World - Global Full time

    Job Description As a Sales Support Specialist, you’ll assist customers with flight bookings, travel inquiries, and policy guidance through email, chat, and phone. Using airline systems, you’ll manage reservations, cancellations, and modifications while ensuring compliance with company standards. You’ll provide bilingual support in English and Spanish,...

  • High Quality Supervisor

    3 days ago

    Marikina, Philippines Medium Full time

    About the Role We’re hiring a High Quality Supervisor (Delegation Specialist VA) to ensure top-tier performance, consistency, and delegation excellence across assigned assistants and client accounts. This role serves as the bridge between Operations and Enablement, combining quality supervision with advanced delegation strategies — ensuring that...

  • Bilingual Customer Support Specialist

    3 weeks ago

    Marikina, Philippines Magic Full time

    Magic Taguig, National Capital Region, Philippines Description Department: Support & Leadership Location: Philippines Compensation: $7.00 / hour About the Client Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K–12 students. They specialize in college counseling, test...

  • Client Care Representative

    7 days ago

    Marikina, Philippines Sapient Global Services Full time

    Client Care Representative - Retail Support Specialist Join to apply for the Client Care Representative - Retail Support Specialist role at Sapient Global Services Client Care Representative - Retail Support Specialist 2 months ago Be among the first 25 applicants Join to apply for the Client Care Representative - Retail Support Specialist role at Sapient...

  • Inside Sales Specialist

    2 weeks ago

    Marikina, Philippines BruntWork Full time

    Sourcing Specialist | Expert in Zoho Recruit & HubSpot | Multicultural Team Collaboration | Content Creator for Talent Acquisition Our client is seeking an Inside Sales to drive revenue through inbound and outbound sales, lead follow-ups, and service agreement conversions. The ideal candidate has flawless English communication skills, a proven sales track...