High Quality Supervisor

3 days ago


Marikina, Philippines Medium Full time

About the Role We’re hiring a High Quality Supervisor (Delegation Specialist VA) to ensure top-tier performance, consistency, and delegation excellence across assigned assistants and client accounts. This role serves as the bridge between Operations and Enablement, combining quality supervision with advanced delegation strategies — ensuring that assistants are effectively utilized, clients experience seamless task ownership, and delegation maturity increases across the portfolio. ₱40,000 - ₱60,000 a month Key Responsibilities Supervise and mentor a portfolio of high-performing virtual assistants, driving quality, accountability, and consistency in client delivery. Act as a delegation specialist, guiding assistants on how to proactively extract work, manage priorities, and communicate effectively with clients. Conduct regular performance reviews, calibrations, and check-ins to ensure high client satisfaction and workload alignment. Monitor and analyze quality, utilization, and delegation efficiency metrics for assigned VAs. Partner with Customer Success, Training, and Delegation Coaching teams to align quality standards and reinforce best practices. Intervene early in cases of scope drift, under-utilization, or communication breakdown, ensuring corrective action within SLA. Document performance insights and submit detailed weekly reports highlighting wins, risks, and improvement plans. Champion continuous improvement initiatives and assist in refining internal QA and delegation frameworks. Qualifications Minimum 3–5 years of experience in operations, supervision, or virtual assistant management. Strong grasp of delegation, task management, and client-VA collaboration frameworks. Proven leadership skills with experience managing or mentoring remote teams. Excellent English communication (written and verbal) and stakeholder management abilities. Data-driven mindset with proficiency in interpreting quality and utilization dashboards. Highly organized, proactive, and capable of handling multiple accounts and assistants simultaneously. Preferred Skills Experience in BPO, remote staffing, or managed service environments. Familiarity with QA tools, project management platforms (ClickUp, Asana, Notion), and performance tracking systems. Knowledge of delegation frameworks or enablement methodologies. Compensation Department: Operations Work Setup: Remote / Hybrid Compensation: PHP 40,000–60,000/month (based on experience and performance) #J-18808-Ljbffr



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