Customer Operations Specialist

Location Manila, Philippines, Davao City, Philippines, Cebu City, Philippines Employment Type Full time Location Type Remote Department Operations, Customer Operations, Customer Operations Support Traba’s mission is to empower businesses and workers to reach their full productivity and potential. Traba is a technology company that is revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. By connecting both, new levels of productivity, earning potential, and avenues for growth are unlocked. We’re proud to be backed by the world’s best investors, such as Founders Fund, Khosla Ventures, and General Catalyst. Position Overview: We’re seeking a detail-oriented and experienced Customer Operations Specialist who will play a key role in processing payments and ensuring the accuracy and efficiency of our invoicing processes for business clients. This individual will work closely with our business operations team, ensuring timely and accurate invoicing, generating custom reports, and supporting process enhancements. The ideal candidate will have experience with payroll platforms, data entry, with a keen eye for detail and a commitment to operational excellence. What You’ll Do: Identify opportunities for process enhancements and work with management to implement improvements that streamline invoicing and reporting processes. Process timesheets from customers to accurately generate invoices for our business clients. Create and maintain custom reports related to invoicing, timesheets, and payroll adjustments to meet the unique needs of each client. Collaborate closely with the business operations team to improve administrative workflows and provide a seamless experience for our clients. Address and resolve support issues related to invoicing and timesheet discrepancies in a timely manner. Ensure compliance with internal and customer systems and standard operating procedures (SOPs) related to invoicing and timesheet processing. Assist with the development of SOPs to streamline internal payment processes and invoicing accuracy. What We’re Looking For: Experience: 2+ years of experience in Data Entry, AR/AP, Payroll, Workforce Management or as a Payment Specialist. Data-Driven Mindset: Strong analytical skills, Ability to generate and interpret custom reports related to timesheets, invoicing, and pending adjustments. Collaborative & Team-Oriented: Excellent communication and collaboration skills, particularly with cross-functional teams such as business operations and product development. Self-Starter & Results-Driven: A proactive mindset and willingness to work hands-on to resolve issues and improve processes. Job details and benefits: Competitive pay with opportunity to grow into bigger responsibilities and rewards. Opportunity to work with a highly competent team to grow yourself as a professional. If you're excited about helping us build a positive, safe, and trusted experience for our workers and businesses, then we want you on our team. Apply now and let's revolutionize productivity and the supply chain. Equal Opportunity Employer Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally protected by local, state, or federal regulations. We encourage applicants from a variety of backgrounds, experiences, and skill sets. Our Values Dream Big - We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don’t sacrifice long-term value for short-term results. Olympian’s Work Ethic - Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field. Growth Mindset - We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience. Customer Obsession - We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve these often overlooked communities’ problems. What is light industrial labor? Light industrial flexible staffing is a $50B labor market that encompasses entry-level jobs in warehouses & distribution centers. These workers pack boxes, load trucks, and manage warehouse operations to keep supply chains running at peak efficiency. #J-18808-Ljbffr