Customer Experience Sspecialist

Client Relations Assistant

Pasay, Camarines Sur ₱ - ₱ Y Norwegian Maritime Foundation of the Philippines Inc.

Posted today

Job Description

About the role

Guangzhou Modern Cancer Hospital - Manila Office is seeking a talented Client Relations Assistant to join our team in Pasay City, Metro Manila. This full-time role will be responsible for providing exceptional customer service and administrative support to our valued clients. As a key member of our client relations team, you will play a vital part in ensuring our patients receive the highest standard of care and support throughout their treatment journey.

What you\'ll be doing

• Serving as the primary point of contact for clients, responding to inquiries and providing timely and accurate information
• Scheduling and coordinating client appointments, maintaining detailed records and following up on any outstanding tasks
• Assisting with the preparation of client files, forms and other documentation as required
• Performing general administrative duties such as data entry, filing and archiving
• Supporting the wider client relations team with any ad-hoc tasks or projects as needed

What we\'re looking for

• Minimum 1-2 years\' experience in a client-facing or administrative support role, ideally within the healthcare or medical services industry
• Excellent communication and interpersonal skills with the ability to build rapport and provide a high standard of client service
• Strong organizational and time management abilities to prioritize tasks and meet deadlines
• Proficient in using Microsoft Office suite (Word, Excel, PowerPoint)
• A calm and professional demeanor, with the ability to handle sensitive situations with empathy and discretion

What we offer

At Guangzhou Modern Cancer Hospital, we are committed to creating an environment where our employees can thrive. We offer a competitive salary, opportunities for career progression, and a comprehensive benefits package. We also promote a healthy work-life balance, with flexible working arrangements available.

About us

Guangzhou Modern Cancer Hospital is a leading provider of world-class cancer treatment and care in the Philippines. With a team of highly skilled medical professionals, we deliver personalized, innovative and compassionate cancer services to our patients. Our state-of-the-art facilities and advanced treatment modalities are complemented by our unwavering commitment to patient wellbeing and positive health outcomes.

If you are passionate about making a difference in the lives of cancer patients and their families, we encourage you to apply for this exciting opportunity. Click apply now to submit your application or send your resume to...

Pasay, Camarines Sur ₱ - ₱

Posted today

• Bachelor Degree of Business, Marketing, Mass Communication or any 4 years related course, open to newly graduate
• With strong selling negotiation/presentation skills
• Ability to multi-task and work in high energy environment
• Willing to do fieldwork
• With high level of customer service and interpersonal and communication skills
• With Maritime experience is a plus

Tasks & responsibilities

• Act as a main point of contact between NTC and the customers.
• Meet revenue target by expanding sales in assigned accounts and identifying new sales opportunities.
• Organize and coordinate customer meetings (virtual meetings, visit to customer\'s office, customer visit to NTC).
• Maintain healthy relationships with customers by providing information, confirmation, support, and guidance; researching and recommending programs specific to customer needs; resolving customer complaints.
• Partner with customers to understand their training needs/issues and offers solutions/support.
• Assist in the market research and customer survey

Job Type: Full-time

Paid training

Posted 1 day ago

Job Description

About Us

We\'ve got modern day solutions for all your modern day delivery woes.

In a world that\'s constantly on the move, we know how important it is to keep things moving. We\'re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we\'ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia\'s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.

A DAY IN A LIFE as a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Guide merchant base throughout their customer journey - from onboarding through to repeat orders
• Serve as the primary point of contact and develop a trusted advisor relationship with merchants to ensure service usage achieves full business value
• Monitor delivery shipments from start to finish to ensure successful delivery
• Take ownership of escalated delivery issues and follow problems through to resolution
• Use customer data and analytics to uncover opportunities for new feature adoption and up-selling
• Identify churn risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal
• Educate customers on the most recent updates and enhancements to our products/services
• Act as the merchant advocate, providing constant feedback with internal teams to improve the customer experience and product offerings
• Monitor performance and end-to-end movement of deliveries be it across external or internal parties

Requirements

• Proven ability to collaborate internally with cross-functional teams
• Results and performance driven, preferring data to drive your everyday decisions
• Able to operate successfully in a lean, fast-paced organization to scale quickly
• Self-motivated with a focus to exceed set goals
• Comfortable adapting to new technologies
• At least an undergraduate degree, any discipline; advanced degree a plus
• 2-3 years of work experience in Key Account Management, Operations or Customer Service
• Important note: The shortlisted candidates will be contacted via WhatsApp or email

Job Type: Full-time

• Paid training

Posted today

Job Description

About Us

We\'ve got modern day solutions for all your modern day delivery woes.

In a world that\'s constantly on the move, we know how important it is to keep things moving. We\'re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we\'ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia\'s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.

A DAY IN A LIFE as a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Guide merchant base throughout their customer journey – from onboarding through to repeat orders
• Serve as the primary point of contact and develop a trusted advisor relationship with merchants to ensure service usage achieves full business value
• Monitor delivery shipments from start to finish to ensure successful delivery
• Take ownership of escalated delivery issues and follow problems through to resolution
• Use customer data and analytics to uncover opportunities for new feature adoption and up-selling
• Identify churn risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal
• Educate customers on the most recent updates and enhancements to our products/services
• Act as the merchant advocate, providing constant feedback with internal teams to improve the customer experience and product offerings
• Monitor performance and end-to-end movement of deliveries be it across external or internal parties

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