Customer Experience Representative
3 weeks ago
Overview
Position: Customer Experience Representative
Location: Onsite – Mandaluyong
Schedule: Day Shift (6:30 AM – 3:30 PM, Australian Client)
Employment Type: Full-Time
Why You'll Love Working Here: Fixed weekends off. Collaborative and supportive team culture. Office is near transport, food spots, and malls. Daytime schedule – no night shifts.
Responsibilities- Handle customer concerns, from refunds and cancellations to technical support, via calls and emails
- Translate technical jargon into clear, simple explanations
- Keep customers updated by tracking progress in our CRM (HubSpot)
- Solve what you can and escalate complex issues to the right team
- Record everything accurately to ensure smooth handovers
- 2+ years of customer service/contact center experience
- Strong English communication skills—written and spoken
- Ability to make technical concepts simple and customer-friendly
- CRM experience (HubSpot, Salesforce, or similar)
- Patient, detail-oriented, and able to manage multiple interactions with ease
- Experience with Australian, US, or UK-based companies
- Background in project-based industries (telecom, construction, logistics)
- Interest in renewable energy or tech products
Job Type: Full-time
Benefits: Company events; Health insurance
Ability to commute/relocate: Mandaluyong: Reliably commute or planning to relocate before starting work (Required)
Application QuestionsHow much is your expected salary (In PHP Monthly)?
Experience- Customer Service (BPO): 2 years (Required)
- Teleco, construction, logistics & ecommerce Industry: 2 years (Required)
English (Required)
Work LocationIn person
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