Customer Experience Representative

3 weeks ago


Metro Manila Philippines Buscojobs Full time

Overview

Position: Customer Experience Representative

Location: Onsite – Mandaluyong

Schedule: Day Shift (6:30 AM – 3:30 PM, Australian Client)

Employment Type: Full-Time

Why You'll Love Working Here: Fixed weekends off. Collaborative and supportive team culture. Office is near transport, food spots, and malls. Daytime schedule – no night shifts.

Responsibilities
  • Handle customer concerns, from refunds and cancellations to technical support, via calls and emails
  • Translate technical jargon into clear, simple explanations
  • Keep customers updated by tracking progress in our CRM (HubSpot)
  • Solve what you can and escalate complex issues to the right team
  • Record everything accurately to ensure smooth handovers
Qualifications
  • 2+ years of customer service/contact center experience
  • Strong English communication skills—written and spoken
  • Ability to make technical concepts simple and customer-friendly
  • CRM experience (HubSpot, Salesforce, or similar)
  • Patient, detail-oriented, and able to manage multiple interactions with ease
Nice to Have
  • Experience with Australian, US, or UK-based companies
  • Background in project-based industries (telecom, construction, logistics)
  • Interest in renewable energy or tech products
Job Details

Job Type: Full-time

Benefits: Company events; Health insurance

Ability to commute/relocate: Mandaluyong: Reliably commute or planning to relocate before starting work (Required)

Application Questions

How much is your expected salary (In PHP Monthly)?

Experience
  • Customer Service (BPO): 2 years (Required)
  • Teleco, construction, logistics & ecommerce Industry: 2 years (Required)
Language

English (Required)

Work Location

In person

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