Global Service Transition Lead

1 week ago

Quezon City, Philippines Strada Energy International Full time

* Support sales* Ensure clients and internal operational teams understand the scope of services as per contract, service delivery model and system landscapes.* Analyze and detect possible risks in the service transition workstream and act upon it accordingly.* Define global processes.* Define test strategy and ensure a common understanding and execution of it amongst the project stakeholders.* Implement global service delivery tools.* Ensure project timelines, delivery of quality.* Conduct and manage client facing workshops.* Help client understand the implementation methodology: what are we implementing, when and how.* Onboard Local Service Transition Consultants.* Coordinate and support Local Service Transition Consultants during the local implementations (country level).* The role will involve local country and international travel and time away from home (Respecting the Covid restrictions).* Working experience in HR and Payroll services delivery/operations.* Coordination between different stakeholders within an organization.* Strong communication skills, with previous customer-facing/ liaison experience.* Good English, written and verbal.* Highly organizational and analytical skills to oversee large and multiple projects.* Good PC Literacy – Word, Excel, Project and PowerPoint.* Experience in working closely with operational teams on international level.* Ability to manage process/serviceworkshops with multiple customer contacts.As pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.#J-18808-Ljbffr

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