Global Service Transition Lead

12 hours ago

Quezon City, National Capital Region, Philippines Strada Full time $90,000 - $120,000 per year
Join us on a journey of endless possibilities

At Strada, possibility isn't just a promise - it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you'll build a fulfilling future - working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology - helping organizations grow and enabling workforces to perform at their best.

Learn more at

Global Service Transition Consultant (GSTC) and Global Testing Lead

Main Responsibilities
  • Support sales
  • Ensure clients and internal operational teams understand the scope of services as per contract, service delivery model and system landscapes.
  • Analyze and detect possible risks in the service transition workstream and act upon it accordingly.
  • Define global processes.
  • Define test strategy and ensure a common understanding and execution of it amongst the project stakeholders.
  • Implement global service delivery tools.
  • Ensure project timelines, delivery of quality.
  • Conduct and manage client facing workshops.
  • Help client understand the implementation methodology: what are we implementing, when and how.
  • Onboard Local Service Transition Consultants.
  • Coordinate and support Local Service Transition Consultants during the local implementations (country level).
  • The role will involve local country and international travel and time away from home (Respecting the Covid restrictions).
Experience and skills
  • Working experience in HR and Payroll services delivery/operations.
  • Coordination between different stakeholders within an organization.
  • Strong communication skills, with previous customer-facing / liaison experience.
  • Good English, written and verbal.
  • Highly organizational and analytical skills to oversee large and multiple projects.
  • Good PC Literacy - Word, Excel, Project and PowerPoint.
  • Experience in working closely with operational teams on international level.
  • Ability to manage process/service workshops with multiple customer contacts.
Education
  • Bachelor's Degree in a relevant field or equivalent professional expertise is required.
At Strada, our values guide everything we do:
  • Anticipate Customer Needs - We stay ahead of trends so our customers can grow and succeed.
  • Own the Outcome - We take responsibility for delivering excellence and ensuring things get done right.
  • Challenge Ourselves to Work Smarter - We move faster than the world around us to drive change and accomplish more.
  • Empower Each Other to Solve Problems - We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
  • Care About Our Work - We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits

At Strada, we support your whole self-offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You'll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
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