Transition Manager

2 weeks ago

Quezon City, Philippines Manulife Financial Full time

The role of the Transition Manager is to support and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development, and implementation. Transition Manager play a critical role in ensuring that transitions are executed smoothly, efficiently, and in alignment with organizational goals. By managing risks, coordinating cross-functional teams, and ensuring compliance with standards, they help drive sustainable growth and operational resilience—key pillars of our mission to deliver reliable, high-quality service to our business units and stakeholders.

Position Responsibilities:

  • Transition and project management of initiatives related to location strategy, continuous improvement of processes, promoting digitization and expense reduction initiatives.
  • Execution and support of the Company, Divisional and Operations strategy
  • Work with clients to define and manage the scope, strategy, requirements, and implementation of transitions and projects.
  • Develop cost-benefit analyses for project initiatives.
  • Ensure that assigned projects are completed within budgets and schedules while meeting client business objectives.
  • Identify, analyze, mitigate, document, and control project risks.
  • Provide effective and regular communication within the project team, stakeholders, sponsors, and management.
  • Manage client and team expectations and relationships.
  • Identify resource needs for the project and establish roles, expectations, and goals with team members.
  • Coordinate in establishing contract terms and conditions and ensure compliance in the scope of work and KPIs.
  • Conduct After-Action-Reviews.

Shared Responsibilities:

  • Share best practices and initiatives with other functional areas in Operations.
  • Ensure delivery of services from key vendors.
  • Customer Experience
  • Process Improvement and Expense Management
  • Compliance and Risk Management

Required Qualifications:

  • At least 3-5 years transition or project management experience
  • 5 – 7 years’ experience in BPO, shared services or financial services
  • Post-secondary education and equivalent business experience
  • Thorough understanding of products, administration compliance, operations and systems including business desktop applications, and relevant financial products.
  • Ability to think strategically, assess alternatives for short and long-term impacts and act decisively.
  • Knowledge of transition and project planning and tracking tools
  • Excellent analytical and problem-solving skills
  • Strong presentation and written communication skills

Preferred Qualifications:

  • People Management / Leadership Skills
  • PMP Certification

When you join our team:

  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 .

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 。

Working Arrangement

混合式 #J-18808-Ljbffr

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