[Spanish-Speaking] Client Support Coordinator

1 week ago

Metro Manila Philippines Buscojobs Full time

Customer Service Representative

Location: Various (Alabang, Makati, Mandaluyong, Taguig, Pasig) under multiple postings. Responsibilities and expectations vary by assignment, but commonly include:

  • Manage customer issues based on account assignment (billing and collections, client inquiries, product/technical support, or inbound sales).
  • Open to fresh graduates or undergraduates; BPO experience is advantageous; strong English communication required.
  • Ensure prompt and accurate processing of orders or inquiries, log and resolve complaints, and coordinate with internal teams to meet defined service levels.
  • Inform and update clients on available customer contact tools and processes to facilitate order fulfillment and issue resolution.
  • Adhere to defined call flows and service levels to maximize customer satisfaction.

Qualifications (typical across postings):

  • Bachelors Degree or equivalent; graduates and non-graduates with related experience may be considered.
  • 0-5+ years in customer service, order processing, back office, or related roles (varies by posting).
  • Fluent in English; good communication and computer navigation skills.
  • Willing to work full-time and onsite as required by location (e.g., Makati, Alabang, Taguig, Mandaluyong, Pasig).

Notes:

  • Some postings mention additional benefits (HMO, allowances, incentives) and varied schedules (shift, evenings, weekends).
  • Applicants are advised to prepare a resume and valid ID for walk-in dialogs where applicable.
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