HR Specialist

Overview Harte Hanks Manila, National Capital Region, Philippines HR Specialist Harte Hanks Manila, National Capital Region, Philippines At Harte Hanks, we’re building a modern behavioral marketing company, marrying our data-driven understanding of human behavior with a seamless connection to the consumer. Through digital, direct, sampling, fulfillment and customer care, we manage a full consumer experience that shortens the distance between behavior and action. Overview Of Job Responsibilities: The main responsibility of the HR Admin Specialist (HR Services) is to ensure resolution of employee requests, policy queries and complaints in order to provide a high level of customer service necessary to support the achievement of defined team and company goals. The HR Admin Officer is expected to wear different hats of HR including Policy and Procedure Interpretation, Benefits, some Verification related to employee pay, PTO system support, and Coaching users on the HRIS. Your ability working with detail oriented projects is critical to the success of this position during US business hours. Responsibilities HR Services: As the first point of contact for employees, manage incoming calls, tickets, chat and emails and convey resolutions to employee questions and issues related to employment policies and procedures, benefits, basic payroll inquiries, and other HR concerns related to employment at Harte Hanks. Tracks, routes and redirects escalated human resources matters to correct resources. Follows up with stakeholders, provides feedback and sees problems through to resolution. Utilizes excellent customer service skills and exceeds employees’ expectations. Ensures proper recording, documentation and closure. Efficient and confidential processing of all data according to policy and standard procedure. Updates employee data if needed, with appropriate written authorization, and produces activity reports. Provides troubleshooting support to HRIS users. Alerts senior HR Supervisor/Officer to any unresolved issues that require immediate attention. Data and Records Management: Process new hire onboarding requirements and orientation for Manila employees. Completes employment records processing, which may include data entry work, in a timely manner while ensuring accuracy and adherence to company standards. Efficient and confidential processing of all data according to policies and standard procedure. Runs ad hoc weekly and monthly reports as needed. Qualifications At least 2 year(s) of working experience in the related field is required for this position. Familiarity with United States federal and state forms is helpful (e.g., Form I-9, W-4, state tax forms). Previous experience working with US based companies preferred. Knowledge of principles, practices and standards of human resource administration preferred but not required. Good working knowledge of human resource information systems (HRIS). Ability to follow established procedures and recommend improved ones. Ability to understand and apply applicable laws and SPI processes for employee data. Ability to coordinate effectively with employees, managers, and payroll/accounting departments. Problem solving and decision making skills. Close attention to detail. Excellent verbal and written English communication skills. Excellent customer service skills and follow-up skills. Excellent data entry and organizational skills; accuracy is a must. Ability to work in a fast paced environment and multi-task. Ability to work independently and manage time effectively. Willingness to work night shifts and a schedule aligned with US business hours and holidays. Typing speed of 40+ wpm with 96% accuracy. Experience using Microsoft Office programs. Equal Opportunity Employer/M/F/H/V Job Details Seniority level: Not Applicable Employment type: Full-time Job function: Human Resources Industries: Advertising Services We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr