Crew Account Growth Associate

3 days ago

Manila, Philippines Marcura Full time

Marcura Manila, National Capital Region, Philippines Crew Account Growth Associate The Crew Account Associate ensures that e‑wallet orders are inspected and processed accurately and in line with regulations in order to issue and deliver the e‑wallet account and card to the users in a timely manner. The role also provides effective commercial support related to e‑wallet customer accounts and operational processes across MarTrust. Key Responsibilities Assist crew and corporate clients with crew onboarding, e‑wallet setup and card creation/shipping Coordinate with clients and internal parties on operational matters Handle customer inquiries and FAQs, escalating or resolving issues as needed Conduct e‑wallet webinars and client visits to support customers as required Support the Commercial and Sales teams with customer‑related questions Process e‑wallet creation & card orders by collecting and accurate screening of user documents Assist with operational tasks and serve as a link between internal departments to resolve issues Collect documents based on standard operating instructions Analyze customer behavior or data to identify needs and suggest improvements Proactively identify and suggest continuous improvement ideas Requirements Bachelor’s degree preferred Minimum of 2 years of experience in account management, business process operations, customer support within the maritime, shipping, crew management or BPO sectors Proven track record of meeting or exceeding KPI targets Strong interpersonal and communication skills, with the ability to present effectively to clients and stakeholders Analytical mindset with a focus on data‑driven decision making Familiarity with industry practices, regulations, and emerging trends in crew management services is an advantage Intermediate level knowledge of Microsoft Excel required Understanding of the payment and financial service industry is an advantage Ability to collaborate in a team‑based environment across functional disciplines and lines of business Strong analytical, problem‑solving and organizational skills and the ability to manage several simultaneous tasks Benefits Competitive Salary and Bonus : We reward your expertise and contributions Inclusive Onboarding Experience : Our onboarding program is designed to set you up for success right from day one Marcura Wellness Zone : We value your work‑life balance and well‑being Global Opportunities : Be part of an ambitious, expanding company with a local touch Diverse, Supportive Work Culture : We’re committed to inclusion, diversity, and a sense of belonging for all team members #J-18808-Ljbffr

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