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HRIS Supervisor

4 weeks ago

Quezon City, Philippines TaskUs Full time

Overview

Join to apply for the HRIS Supervisor role at TaskUs. TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. TaskUs emphasizes a culture of motion, exploration of new technologies, and delivering consistent results in a dynamic environment.

We offer competitive industry salaries and comprehensive benefits, and actively encourage internal mobility and professional growth. TaskUs is committed to an inclusive environment and supporting people-first initiatives.

What does a HRIS Supervisor do?

Think of yourself as a people-manager who will lead a team that provides real-time, high-quality support for employee data management across multiple geographies. This role ensures timely resolution of cases, manages escalations, and drives continuous improvement in processes, tools, and team maturity while fostering a culture of accountability, integrity, and engagement. You will uphold the highest standards of integrity and discretion when handling confidential employee data.

As a HRIS Supervisor, you will be expected to maintain data confidentiality and comply with company policies. You may be required to support ad hoc tasks or special projects as needed by the business.

Responsibilities
  • Oversee global HRIS-EDM operations, ensuring timely resolution of Glowstick Tickets, Workday inbox tasks, and chats/escalated email cases.
  • Provide real-time support to specialists via chat and email, offering hands-on guidance to unblock operational issues as they arise.
  • Monitor case queues and ensure timely delivery of resolution across regions, balancing workloads and identifying risk areas.
  • Lead and resolve email escalations by articulating risks, identifying root causes, and providing clear, actionable solutions.
  • Ensure complete, compliant, and audit-ready data across HR systems, while maintaining confidentiality and accuracy.
  • Partner with HR Operations and global stakeholders to align on data standards and system usage.
  • Collaborate with Workday Business Analysts and IT teams to test and implement enhancements, ensuring they support business needs.
  • Execute the HRIS-EDM framework and facilitate improvement sessions with the team and key stakeholders.
  • Drive process and tool enhancements to improve the overall maturity and efficiency of HRIS-EDM operations.
  • Coach team members, foster ownership, and support engagement through performance feedback and knowledge sharing.
  • Promote a team culture that values integrity, responsiveness, accountability, and fun at work.
  • Maintain and protect confidential data with great discretion, reinforcing a high standard of trust and integrity.
  • Support and deliver ad hoc tasks or special projects as needed by the business.
Requirements
  • 1-2+ years of experience supervising HRIS or employee data operations, preferably in a Shared Services or global support environment.
  • Solid understanding of Workday workflows, security, and data structure.
  • Experience managing ticket queues, email escalations, and service-level performance.
  • Strong written and verbal communication skills, especially in resolving and responding to escalations.
  • Proven ability to identify problems, articulate risks, and implement effective solutions.
  • Knowledge of core HR processes and data compliance requirements.
  • High responsiveness and comfort with fast-paced, real-time support needs.
  • Team leadership skills, with a focus on collaboration, integrity, and continuous improvement.
Nice to Have
  • Familiarity with Workday reporting or configuration.
  • Experience with Salesforce, ServiceNow, Jira, or similar ticketing systems.
  • Background in multi-geo Shared Services or HR operations.
  • Exposure to COPC, Lean, or process maturity frameworks.
About TaskUs

TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Ensure you communicate only with authorized TaskUs recruiters. TaskUs is an equal opportunity workplace and affirmative action employer, committed to creating an inclusive environment for all employees.

We invite you to explore all TaskUs career opportunities and apply through the provided URL

Req Id: R_2509_13051

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