Customer Experience Associate

5 days ago


Makati, Philippines Angkas Full time

Customer Experience Associate

Location: Makati / Manila / Pasay / Quezon City / Taguig, National Capital Region, Philippines (various postings)

Overview

Join Angkas as a Customer Experience Associate to respond to customer inquiries and provide problem resolution, delivering outstanding service to high-value customers across multiple channels.

Responsibilities
  • Respond to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution
  • Deliver outstanding service to our high-value customers by offering solutions to grow customer relationships
  • Support different channels such as Telegram, Social Media, In-App, Email, and Chat
  • Provide personalized customer service by responding to the needs of the customers
  • Participate in ongoing training and development programs
  • Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor
  • Adhere to company policies and procedures
Qualifications
  • At least 6 months to 1 year of customer service, support, or any client-facing roles experience
  • Strong communication skills (oral and written) in Tagalog and English
  • Ability to converse in Bisaya is a plus
  • Amenable to working on a shifting schedule and working onsite
Reminders

Typing Test (35 wpm) and Mock call Assessment are part of the screening process.

What to expect after successful application
  • Same day hiring, same day offer
  • Free pre-employment medical
Benefits
  • Freedom of work
  • Work life balance
  • Free meals and gym access
  • Opportunities for promotion
  • Start-up environment
  • Multi-cultural and Agile work environment
  • Diversified use of technology
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