Order Management Associate Job ID: REF87072S
4 weeks ago
Job Description Accurately enter orders manually into SAP. Ensures that electronic orders flow into the system as intended. Resolve order conflicts (pricing, terms, products) and monitors orders through shipment. Ensure order fulfillment (stock availability, order status, document requests, etc.) Correct EDI or Electronic order errors to root-cause Handle specialized customers and tasks with specific instructions and requirements Handle simple claims like undershipping, overshipping, customer errors that require straightforward credit/debit or return Handle more complex claims like annual returns and freight claims" Answer inbound calls for routine inquiries Make outbound calls for routine inquiries, verification, clarification, etc. Understand and effectively recommend products and solutions to customers. Offer alternative products or solutions to meet customers’ needs. If something is stocked out, offer comparable spec to meet customers’ requirements. Uses catalogs and software programs to provide recommendations and solutions to unique customer inquiries" Perform SAP transactions to log, check order status, quote price and availability and provide product information to customer Coordinate with various departments such as pricing, supply chain, master data, etc as needed to completely answer customer inquiries Function as universal back-up specifically for specialized accounts/tasks. Resolve complaints and conflicts as they relate to keeping customers satisfied. Communicate issues to management and work to resolve/settle disputes within company guidelines/policy. Seek to understand and identify new ways to offer value added services to customers. Complement and work in tandem with various ContiTech departments to improve customer experience. Identify process improvement opportunities and lead projects designed to implement the targeted improvements. Own and maintain of work instruction documents year to year. Become familiar with the customer service technology infrastructure in order to ensure best practices are used to optimize customer service processes and customer satisfaction. Additional Information Hybrid work setup HMO upon hire Values-based culture Work-life balance Learning Opportunities Ready to drive with Continental? Take the first step and fill in the online application. Qualifications Bachelor’s degree or equivalent. 0-5 years of experience in Customer Service, Order Management or Supply Chain roles. Order Management or Supply Chain Management experience required. Small group project or process improvement initiative. At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market. Company Description Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia) #J-18808-Ljbffr
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Order Management Associate
4 weeks ago
Makati, Philippines Cooee Inc. Full timeCooee Inc. Makati, National Capital Region, Philippines Overview Join to apply for the Order Management Associate role at Cooee Inc. About The Role We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions. You will be...
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Order Management Associate
3 weeks ago
Makati, Philippines Continental Full timeOrder Management Associate – Continental – Makati, National Capital Region, Philippines Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia). Responsibilities Accurately enter orders manually into SAP. Ensure that electronic orders flow into the system as intended....
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Order Management Associate
4 weeks ago
Makati, Philippines Continental Full timeJob Description Accurately enter orders manually into SAP. Ensures that electronic orders flow into the system as intended. Resolve order conflicts (pricing, terms, products) and monitors orders through shipment. Ensure order fulfillment (stock availability, order status, document requests, etc.) Correct EDI or Electronic order errors to root‑cause Handle...
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Order Management Associate
4 weeks ago
Makati, Philippines Cooee Inc Full timeDAYSHIFT | Fulltime | Makati (Hybrid) About the Role We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions. You will be joining a fast-growing online division, who will be responsible for assisting customers through...
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Order Management Associate
3 days ago
Makati, Philippines Cooee Inc Full timeDAYSHIFT | Fulltime | Makati (Hybrid) About the Role We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions. You will be joining a fast-growing online division, who will be responsible for assisting customers through...
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Order Management Associate
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Makati, Philippines Continental Full timeJob Description Manage queues and cases (customer orders and inquiries) from Salesforce.com Answer customer inquiries completely and accurately Accurately enter orders manually into SAP Ensures that electronic orders flow into the system as intended Resolve order conflicts (pricing, terms, products) and monitors orders through shipment Ensure order...
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Order Management Associate
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Makati, Philippines Continental Full timeJob Description In Scope: Enter SAP Orders according to ContiTech (CT) Work Instructions, MTS Orders in SAP Module SD (P61) -> Pilot AAM PTS Business Order Intake via EDI, Tangro, manual orders Confirm orders with lead times based on CT Guideline to customers via SAP workflow (automatic) or shared E-Mail Address within 2 working days Orders will be sent from...
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Makati, Philippines Chevron Corporation Full timeOrdering Specialist page is loaded## Ordering Specialistlocations: Ayala, Makati City, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R Total Number of Openings1Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making...
